At a Glance
- Tasks: Provide top-notch customer support via live chat and emails, ensuring every interaction is positive.
- Company: Exciting fintech start-up on a mission to end financial exclusion.
- Benefits: Annual bonus, £500 learning fund, 25 days holiday, and unique perks.
- Other info: Remote-first role with monthly travel to Bristol or London.
- Why this job: Join a rapidly growing team making a real difference in people's financial health.
- Qualifications: 1+ years in online customer service and a proactive, friendly attitude.
The predicted salary is between 26000 - 28000 £ per year.
Remote first role with travel to Bristol or London once a month (alternating).
Salary - £26 - £28K
37.5 hours a week, a range of shifts between the hours of 8.00 am and 8.00 pm Monday to Saturday (1 Saturday per month).
My client is an exciting Fintech who are on a mission to end financial exclusion. They believe everyone deserves the chance to build a better financial future, and they have built an incredibly innovative product to help people do that. They are a young, rapidly expanding start-up business looking for the best talent to join them on their global scale-up journey. They are multi award-winning and are in the UK and the US and have already helped a million people to improve their financial health.
The role of Customer Support Agent – Fintech:
- You’ll work on first-line customer support tickets via live chat and emails ensuring that every interaction with our members champions our brand and voice.
- Your communications will range from replying with a single saved reply to bespoke answers based on the customer’s situation.
- You’ll report all technical issues to the technical squad.
- You’ll work as a team with your peers supporting each other.
- You’ll escalate enquiries when necessary to ensure the best resolution.
- You’ll ensure that you hit individual and team performance indicators focused on quality as well as quantity.
Who you are as a Customer Support Agent – Fintech:
- 1+ years of experience working for an online customer service team.
- Experience working on multiple live chats is preferable.
- Proactive and eager to learn new things.
- Fun, friendly, and empathetic mindset.
- Ability to thrive in a fast-paced, ever-changing environment.
Benefits for the Customer Support Agent - Fintech:
- Annual bonus.
- £500 annual learning fund.
- 25 days paid holiday plus bank holidays, a day off on your birthday month and if you move house.
- Pirkx employee reward scheme; telephone GP, free counselling, high street discounts and more.
Customer Support Representative in Preston employer: CRS
Join a dynamic and innovative Fintech start-up that is dedicated to ending financial exclusion and empowering individuals to build a better financial future. With a remote-first approach and the flexibility of monthly travel to vibrant cities like Bristol or London, you'll enjoy a supportive work culture that values collaboration and personal growth. Benefit from an annual bonus, generous holiday allowance, and a £500 learning fund, all while being part of a mission-driven team that has already made a significant impact on over a million lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Representative in Preston
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and products. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! Since you'll be handling live chats and emails, it’s crucial to articulate your thoughts clearly. Try role-playing with a friend or using online resources to sharpen your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Support Representative in Preston
Some tips for your application 🫡
Show Your Passion for Fintech:When writing your application, let your enthusiasm for the fintech industry shine through. We want to see that you’re not just looking for any job, but that you’re genuinely excited about helping people improve their financial health.
Tailor Your Experience:Make sure to highlight your relevant experience in customer support. We love seeing how your past roles have prepared you for this position, especially if you've worked with live chats or in fast-paced environments before.
Be Personable and Friendly:Our team thrives on a fun and friendly atmosphere, so don’t be afraid to let your personality come through in your writing. Use a conversational tone and show us that you can connect with customers in a warm and empathetic way.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our rapidly expanding team!
How to prepare for a job interview at CRS
✨Know the Company Inside Out
Before your interview, take some time to research the fintech company. Understand their mission to end financial exclusion and how their innovative product works. This will not only impress the interviewer but also help you align your answers with their values.
✨Showcase Your Customer Support Skills
Prepare specific examples from your past experience that highlight your customer support skills. Think about times when you handled difficult situations or went above and beyond for a customer. This will demonstrate your proactive and empathetic mindset, which is crucial for this role.
✨Practice Live Chat Scenarios
Since the role involves handling live chats, it’s a good idea to practice responding to common customer queries. You can even role-play with a friend to simulate the fast-paced environment. This will help you feel more confident and ready to tackle real-time interactions during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, performance indicators, or what success looks like in this role. This shows your genuine interest in the position and helps you assess if the company is the right fit for you.
