At a Glance
- Tasks: Provide top-notch customer support via live chat and emails, ensuring every interaction is positive.
- Company: Exciting fintech start-up on a mission to end financial exclusion.
- Benefits: Annual bonus, £500 learning fund, 25 days holiday, and unique perks.
- Other info: Remote-first role with monthly travel to Bristol or London; dynamic and supportive environment.
- Why this job: Join a rapidly growing team making a real difference in people's financial lives.
- Qualifications: 1+ years in online customer service and a proactive, friendly attitude.
The predicted salary is between 26000 - 28000 £ per year.
Remote first role with travel to Bristol or London once a month (alternating).
Salary - £26 - £28K. 37.5 hours a week, a range of shifts between the hours of 8.00 am and 8.00 pm Monday to Saturday (1 Saturday per month).
My client is an exciting Fintech who are on a mission to end financial exclusion. They believe everyone deserves the chance to build a better financial future, and they have built an incredibly innovative product to help people do that. They are a young, rapidly expanding start-up business looking for the best talent to join them on their global scale-up journey. They are multi award-winning and are in the UK and the US and have already helped a million people to improve their financial health.
The role of Customer Support Agent – Fintech:
- You’ll work on first-line customer support tickets via live chat and emails ensuring that every interaction with our members champions our brand and voice.
- Your communications will range from replying with a single saved reply to bespoke answers based on the customer’s situation.
- You’ll report all technical issues to the technical squad.
- You’ll work as a team with your peers supporting each other.
- You’ll escalate enquiries when necessary to ensure the best resolution.
- You’ll ensure that you hit individual and team performance indicators focused on quality as well as quantity.
Who you are as a Customer Support Agent – Fintech:
- 1+ years of experience working for an online customer service team.
- Experience working on multiple live chats is preferable.
- Proactive and eager to learn new things.
- Fun, friendly, and empathetic mindset.
- Ability to thrive in a fast-paced, ever-changing environment.
Benefits for the Customer Support Agent - Fintech:
- Annual bonus.
- £500 annual learning fund.
- 25 days paid holiday plus bank holidays, a day off on your birthday month and if you move house.
- Pirkx employee reward scheme; telephone GP, free counselling, high street discounts and more.
Customer Support Representative in Peterborough employer: CRS
Join a dynamic and innovative Fintech start-up that is dedicated to ending financial exclusion and empowering individuals to build a better financial future. With a remote-first approach and monthly travel to vibrant cities like Bristol or London, you'll enjoy a supportive work culture that values collaboration and personal growth, alongside competitive benefits such as an annual bonus, generous holiday allowance, and a £500 learning fund. This is an exciting opportunity to be part of a multi-award-winning team that has already made a significant impact on the financial health of over a million people.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Representative in Peterborough
✨Tip Number 1
Get to know the company! Research their mission and values, especially their focus on ending financial exclusion. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! Since you'll be handling live chats and emails, try role-playing with a friend or using mock scenarios. This will help you feel more confident and ready to tackle any customer query that comes your way.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you turned a negative customer interaction into a positive one. This will demonstrate your proactive mindset and ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Support Representative in Peterborough
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the fun, friendly, and empathetic side of you that matches our vibe. Don’t be afraid to be yourself – it’s what makes you unique!
Tailor Your Application:Make sure to tailor your application to the Customer Support Agent role. Highlight your experience in online customer service and any specific skills that relate to handling live chats. We love seeing how you can fit into our mission!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Remember, we’re looking for quality as well as quantity!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at CRS
✨Know the Company Inside Out
Before your interview, take some time to research the fintech company. Understand their mission to end financial exclusion and how their innovative product works. This will not only show your genuine interest but also help you align your answers with their values.
✨Showcase Your Customer Support Skills
Prepare examples from your previous experience that highlight your customer support skills. Think about times when you handled difficult situations or provided exceptional service. Be ready to discuss how you can apply these skills in a fast-paced environment.
✨Practice Live Chat Scenarios
Since the role involves handling live chats, it’s a good idea to practice responding to common customer queries. You could even simulate a live chat with a friend to get comfortable with the format and ensure you can think on your feet during the interview.
✨Emphasise Teamwork and Adaptability
The job requires working closely with peers and adapting to changes quickly. Be prepared to discuss how you’ve successfully collaborated with others in the past and how you handle change. Highlighting your proactive attitude will resonate well with the interviewers.
