At a Glance
- Tasks: Communicate with customers via live chat and support the development of the customer support function.
- Company: Exciting Fintech Bank on a mission to end financial exclusion.
- Benefits: Salary of £26K-£28K plus bonus, flexible working, and team bonding days.
- Other info: Award-winning culture with opportunities for personal and professional growth.
- Why this job: Join a young, scaling business and make a real difference in people's financial futures.
- Qualifications: 2 years experience in online member support and familiarity with Helpscout or Zendesk.
The predicted salary is between 26000 - 28000 € per year.
Travel to Bristol or London office once a month (alternating offices each month).
Salary - £26K - £28K + Bonus.
My client is an exciting Fintech Bank who are on a mission to end financial exclusion. They believe everyone deserves the chance to build a better financial future. As part of their digital bank, consumers have access to credit building, savings & investment solutions with education along the way! They are a young, scaling business looking for the best talent to join them on their global growth journey (trading across both UK and US). They have an award-winning working culture with 1 day in office per month for team bonding & training, and the CS team have weekly catch-ups to build an inclusive welcoming environment remotely.
We are looking for a talented individual who enjoys communicating with customers via live chat, working on varied projects to support the development of the CS function & is a real team player striving towards company goals. You will work on a weekly rotating shift pattern between 8-8 with 1 Saturday per month.
Who you are as a Member Support Agent - Fintech:
- Minimum of 2 years experience working for an online member support team (Fintech and/or startup preferable).
- Experience working with Helpscout or Zendesk; live-chat is a must.
- Ability to manage multiple live chats at one time.
- Quick learner and eager to make a difference.
- Customer centric mindset, always thinking customer first.
- Happy to get involved in Ad-Hoc projects to support the development of the team.
Customer Support Representative in Newport employer: CRS
Join an innovative Fintech Bank that champions financial inclusion and offers a vibrant, award-winning work culture. With flexible remote working and just one day in the office each month for team bonding, you'll thrive in an environment that values collaboration and personal growth. As a Customer Support Representative, you'll have the opportunity to make a real impact while enjoying competitive salary packages and bonuses, all within a dynamic team dedicated to transforming the financial landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Representative in Newport
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and recent news. This will help you connect with them during interviews and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your live chat skills! Since you'll be communicating with customers via live chat, try simulating conversations or role-playing with a friend. This will help you feel more confident and prepared for the real deal.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at this exciting Fintech Bank. You never know who might give you a leg up!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for joining our team. Plus, it’s the best way to stay updated on your application status!
We think you need these skills to ace Customer Support Representative in Newport
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of a Customer Support Representative. Highlight your experience in online member support, especially in fintech or startups, and showcase your skills with tools like Helpscout or Zendesk.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer support and how you align with our mission to end financial exclusion. Share specific examples of how you've made a difference in previous roles.
Show Off Your Communication Skills:Since this role involves communicating with customers via live chat, make sure your written communication is clear and engaging. Use a friendly tone and demonstrate your customer-centric mindset throughout your application.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at CRS
✨Know Your Stuff
Make sure you’re familiar with the company’s mission to end financial exclusion and their services. Brush up on your knowledge of credit building, savings, and investment solutions. This will show that you’re genuinely interested in what they do and how you can contribute.
✨Show Off Your Chat Skills
Since the role involves live chat support, practice responding to customer queries quickly and effectively. You could even simulate a live chat scenario with a friend. Highlight your experience with Helpscout or Zendesk during the interview to demonstrate your technical skills.
✨Be a Team Player
Emphasise your ability to work collaboratively, especially in a remote setting. Share examples of how you’ve contributed to team projects or supported colleagues in previous roles. This aligns perfectly with their focus on building an inclusive and welcoming environment.
✨Prepare for the Shift Talk
Since the role involves a rotating shift pattern, be ready to discuss your flexibility and willingness to adapt. Mention any previous experience with shift work and how you managed it, as this will reassure them that you can handle the demands of the job.
