At a Glance
- Tasks: Communicate with customers via live chat and support team projects.
- Company: Exciting Fintech Bank on a mission to end financial exclusion.
- Benefits: Salary of £26K-£28K plus bonuses, with flexible remote work.
- Other info: Award-winning culture with monthly office visits for team bonding.
- Why this job: Join a young, scaling business making a real impact in finance.
- Qualifications: 2 years in online member support, experience with Helpscout or Zendesk.
The predicted salary is between 26000 - 28000 € per year.
Travel to Bristol or London office once a month (alternating offices each month).
Salary - £26K - £28K + Bonus.
My client is an exciting Fintech Bank who are on a mission to end financial exclusion. They believe everyone deserves the chance to build a better financial future. As part of their digital bank, consumers have access to credit building, savings & investment solutions with education along the way!
They are a young, scaling business looking for the best talent to join them on their global growth journey (trading across both UK and US). They have an award-winning working culture with 1 day in office per month for team bonding & training, and the CS team have weekly catch-ups to build an inclusive welcoming environment remotely.
We are looking for a talented individual who enjoys communicating with customers via live chat, working on varied projects to support the development of the CS function & is a real team player striving towards company goals. You will work on a weekly rotating shift pattern between 8-8 with 1 Saturday per month.
Who you are as a Member Support Agent - Fintech:
- Minimum of 2 years experience working for an online member support team (Fintech and/or startup preferable).
- Experience working with Helpscout or Zendesk; live-chat is a must.
- Ability to manage multiple live chats at one time.
- Quick learner and eager to make a difference.
- Customer centric mindset, always thinking customer first.
- Happy to get involved in Ad-Hoc projects to support the development of the team.
Locations
Customer Support Representative in Newport, Wales employer: CRS
Join an innovative Fintech Bank that champions financial inclusion and offers a vibrant work culture where your contributions truly matter. With a competitive salary, monthly team bonding in either Bristol or London, and opportunities for personal growth within a dynamic, scaling business, you'll thrive in an environment that values collaboration and customer-centricity. Be part of a mission-driven team that not only supports your professional development but also fosters a sense of belonging and purpose.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Representative in Newport, Wales
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and recent news. This will help you connect with them during interviews and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your live chat skills! Since this role involves communicating with customers via live chat, try simulating conversations or even role-playing with a friend. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at the company. Plus, it could give you an edge in the application process!
✨Tip Number 4
Don't forget to apply through our website! We want to see your application directly, and it shows you're serious about joining our team. Plus, it makes it easier for us to keep track of your application!
We think you need these skills to ace Customer Support Representative in Newport, Wales
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support Representative role. Highlight your experience in online member support, especially in fintech or startups, and show us how you can bring value to our team.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, let your communication skills shine through in your application. Use clear and concise language, and don’t forget to mention any experience with live chat tools like Helpscout or Zendesk.
Demonstrate Your Team Spirit:We love team players! In your application, share examples of how you've collaborated with others in previous roles. This will help us see how you can contribute to our inclusive and welcoming environment.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at CRS
✨Know Your Stuff
Make sure you brush up on your knowledge of the fintech industry and the specific services offered by the company. Familiarise yourself with their mission to end financial exclusion and how they support customers in building a better financial future.
✨Show Off Your Communication Skills
Since this role involves communicating with customers via live chat, practice articulating your thoughts clearly and concisely. Prepare examples of how you've successfully handled customer queries in the past, especially in a fast-paced environment.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer situations. Think about times when you had to manage multiple chats or resolve conflicts, and be ready to share those experiences. This will showcase your problem-solving skills and customer-centric mindset.
✨Embrace Team Spirit
Highlight your ability to work as part of a team and your willingness to get involved in ad-hoc projects. Share examples of how you've contributed to team goals in previous roles, as this aligns perfectly with the company's culture of collaboration and inclusivity.
