At a Glance
- Tasks: Manage loan portfolios, drive case management, and improve operational processes.
- Company: Award-winning alternative lender in the consumer funding space.
- Benefits: Competitive salary, flexible working, and opportunities for growth.
- Other info: Dynamic role with leadership opportunities and a focus on scalable operations.
- Why this job: Join a profitable company at an exciting growth phase with innovative tech developments.
- Qualifications: Experience in lending, financial services, or legal environments required.
The predicted salary is between 65000 - 75000 £ per year.
My client is an award-winning alternative lender in the consumer funding space with expertise within B2C funding, probate & family law lending (HNW focused). Trading since 2018, they are a profitable company now entering the next phase of their growth journey. It is an exciting time to join them after a £100M funding line has closed – a combination of both equity and debt in 2025, which enabled automation & tech developments ensuring competitive offering, deal turnaround and reputation so far in 2026.
We are now looking for a talented portfolio manager to report into the Head of Credit & focus on ownership & development of 2 case managers and the loan portfolio.
- Owning the loan book day-to-day – ensuring all material cases are actively managed, risks are identified early, and there are no “unknown unknowns”.
- Driving case-level inputs into credit and funder reporting – ensuring portfolio reporting reflects the true risk position, not outdated assumptions.
- Applying a risk-weighted view across the portfolio – prioritising time and resource based on exposure, risk, and likely outcomes.
- Owning strategy for complex or high-risk cases – defining approach, making decisions (e.g. pursue vs settle), and ensuring execution aligns to desired outcomes.
- Improving recoveries decisions and cost control – including risk/cost analysis of enforcement actions and oversight of legal spend.
- Leading the Case Management and Recoveries functions - providing functional leadership to the Case Management Lead and Recoveries Lead, setting direction, driving accountability, and managing performance across both teams.
- Building a more scalable Loan Operations function – improving processes, workflows, and system usage (Salesforce + other tools), reducing reliance on individuals.
Requirements:
- Experience in lending, financial services, or legal environments.
- Exposure to recoveries, restructuring, or enforcement processes.
- Experience working with loan management systems or operational workflows (e.g. Salesforce-based lending platforms, Phoebus, Mambu, nCino, Aryza, or similar).
- Background in consulting or fast-scaling businesses.
- Experience using AI tools within a lending, legal, or financial services context.
Loan Operations Portfolio Manager in London employer: CRS
Join an award-winning alternative lender in London that champions innovation and growth, offering a dynamic work environment with flexible working options. As a Loan Operations Portfolio Manager, you'll benefit from a culture that prioritises employee development and collaboration, while being part of a company poised for significant expansion following a substantial funding round. With a focus on meaningful contributions and a commitment to excellence, this is an exceptional opportunity for those looking to make a real impact in the financial services sector.
