At a Glance
- Tasks: Provide top-notch customer support via live chat and emails, ensuring every interaction is positive.
- Company: Exciting fintech start-up on a mission to end financial exclusion.
- Benefits: Annual bonus, £500 learning fund, 25 days holiday, and unique perks.
- Other info: Remote-first role with monthly travel to Bristol or London.
- Why this job: Join a rapidly growing team making a real difference in people's financial lives.
- Qualifications: 1+ years in online customer service and a proactive, friendly attitude.
The predicted salary is between 26000 - 28000 £ per year.
Remote first role with travel to Bristol or London once a month (alternating).
Salary - £26 - £28K
37.5 hours a week, a range of shifts between the hours of 8.00 am and 8.00 pm Monday to Saturday (1 Saturday per month).
My client is an exciting Fintech who are on a mission to end financial exclusion. They believe everyone deserves the chance to build a better financial future, and they have built an incredibly innovative product to help people do that. They are a young, rapidly expanding start-up business looking for the best talent to join them on their global scale-up journey. They are multi award-winning and are in the UK and the US and have already helped a million people to improve their financial health.
The role of Customer Support Agent – Fintech:
- You’ll work on first-line customer support tickets via live chat and emails ensuring that every interaction with our members champions our brand and voice.
- Your communications will range from replying with a single saved reply to bespoke answers based on the customer’s situation.
- You’ll report all technical issues to the technical squad.
- You’ll work as a team with your peers supporting each other.
- You’ll escalate enquiries when necessary to ensure the best resolution.
- You’ll ensure that you hit individual and team performance indicators focused on quality as well as quantity.
Who you are as a Customer Support Agent – Fintech:
- 1+ years of experience working for an online customer service team.
- Experience working on multiple live chats is preferable.
- Proactive and eager to learn new things.
- Fun, friendly, and empathetic mindset.
- Ability to thrive in a fast-paced, ever-changing environment.
Benefits for the Customer Support Agent - Fintech:
- Annual bonus.
- £500 annual learning fund.
- 25 days paid holiday plus bank holidays, a day off on your birthday month and if you move house.
- Pirkx employee reward scheme; telephone GP, free counselling, high street discounts and more.
Customer Support Representative in London employer: CRS
Join a dynamic and innovative Fintech start-up that is dedicated to ending financial exclusion and empowering individuals to build a better financial future. With a remote-first approach and the flexibility of monthly travel to vibrant cities like Bristol or London, you will thrive in a supportive work culture that values collaboration and personal growth. Enjoy competitive benefits including an annual bonus, generous holiday allowance, and a £500 learning fund, all while being part of a multi-award-winning team that has already made a significant impact on over a million lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Representative in London
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and products. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! Since you'll be handling live chats and emails, try role-playing with a friend or using mock scenarios to get comfortable with different customer interactions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Support Representative in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support Representative role. Highlight your experience in online customer service and any specific skills that match the job description, like handling live chats or resolving technical issues.
Show Your Personality:We want to see the real you! Don’t be afraid to let your fun, friendly, and empathetic side shine through in your application. This role is all about connecting with our members, so a bit of personality goes a long way.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, just like you’ll be using with our customers!
Apply Through Our Website:For the best chance of landing an interview, make sure to apply directly through our website. It’s the quickest way for us to get your application and start the process of bringing you on board!
How to prepare for a job interview at CRS
✨Know the Company Inside Out
Before your interview, take some time to research the fintech company. Understand their mission to end financial exclusion and how their innovative product works. This will not only show your genuine interest but also help you align your answers with their values.
✨Showcase Your Customer Support Skills
Prepare examples from your past experience that highlight your customer support skills. Think about times when you handled difficult situations or went above and beyond for a customer. Be ready to discuss how you can apply these skills in a fast-paced environment.
✨Practice Live Chat Scenarios
Since the role involves handling live chats, it’s a good idea to practice responding to common customer queries. You could even role-play with a friend to simulate the experience. This will help you feel more comfortable and confident during the actual interview.
✨Emphasise Teamwork and Adaptability
The job requires working closely with peers and adapting to changes quickly. Be prepared to share examples of how you've successfully collaborated with others and adapted to new challenges in previous roles. This will demonstrate that you're a team player who can thrive in their dynamic environment.
