At a Glance
- Tasks: Provide top-notch customer support via live chat and emails, ensuring every interaction is positive.
- Company: Exciting fintech start-up on a mission to end financial exclusion.
- Benefits: Annual bonus, £500 learning fund, 25 days holiday, and unique perks.
- Other info: Remote-first role with monthly travel to Bristol or London.
- Why this job: Join a rapidly growing team making a real difference in people's financial lives.
- Qualifications: 1+ years in online customer service and a proactive, friendly attitude.
The predicted salary is between 26000 - 28000 £ per year.
Remote first role with travel to Bristol or London once a month (alternating).
Salary - £26 - £28K
37.5 hours a week, a range of shifts between the hours of 8.00 am and 8.00 pm Monday to Saturday (1 Saturday per month).
My client is an exciting Fintech who are on a mission to end financial exclusion. They believe everyone deserves the chance to build a better financial future, and they have built an incredibly innovative product to help people do that. They are a young, rapidly expanding start-up business looking for the best talent to join them on their global scale-up journey. They are multi award-winning and are in the UK and the US and have already helped a million people to improve their financial health.
The role of Customer Support Agent – Fintech:
- You’ll work on first-line customer support tickets via live chat and emails ensuring that every interaction with our members champions our brand and voice.
- Your communications will range from replying with a single saved reply to bespoke answers based on the customer’s situation.
- You’ll report all technical issues to the technical squad.
- You’ll work as a team with your peers supporting each other.
- You’ll escalate enquiries when necessary to ensure the best resolution.
- You’ll ensure that you hit individual and team performance indicators focused on quality as well as quantity.
Who you are as a Customer Support Agent – Fintech:
- 1+ years of experience working for an online customer service team.
- Experience working on multiple live chats is preferable.
- Proactive and eager to learn new things.
- Fun, friendly, and empathetic mindset.
- Ability to thrive in a fast-paced, ever-changing environment.
Benefits for the Customer Support Agent - Fintech:
- Annual bonus.
- £500 annual learning fund.
- 25 days paid holiday plus bank holidays, a day off on your birthday month and if you move house.
- Pirkx employee reward scheme; telephone GP, free counselling, high street discounts and more.
Customer Support Representative in Leicester employer: CRS
Join a dynamic and innovative Fintech start-up that is dedicated to ending financial exclusion and empowering individuals to build a better financial future. With a remote-first approach and monthly travel to vibrant cities like Bristol or London, you'll enjoy a supportive work culture that values collaboration and personal growth, alongside competitive benefits such as an annual bonus, generous holiday allowance, and a £500 learning fund. This is an exciting opportunity to be part of a multi-award-winning team that has already made a significant impact on the financial health of over a million people.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Representative in Leicester
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and products. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! Since you'll be handling live chats and emails, try role-playing with a friend or using mock scenarios. This will help you feel more confident and ready to tackle any customer query.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Support Representative in Leicester
Some tips for your application 🫡
Show Your Passion for Fintech:When writing your application, let your enthusiasm for fintech shine through! We want to see that you’re excited about helping people improve their financial health and that you resonate with our mission to end financial exclusion.
Tailor Your Experience:Make sure to highlight your relevant experience in customer support. We love seeing how your past roles have prepared you for this position, especially if you've worked with live chats or in fast-paced environments before!
Be Yourself:We’re looking for a fun, friendly, and empathetic mindset, so don’t be afraid to let your personality come through in your application. Share a bit about who you are and what makes you unique – we want to get to know the real you!
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you on board for this exciting journey with us!
How to prepare for a job interview at CRS
✨Know the Company Inside Out
Before your interview, take some time to research the fintech company. Understand their mission to end financial exclusion and how their innovative product works. This will not only show your genuine interest but also help you align your answers with their values.
✨Showcase Your Customer Support Skills
Prepare examples from your past experience that highlight your customer support skills. Think about times when you handled difficult situations or provided exceptional service. Be ready to discuss how you can apply these skills in a fast-paced environment.
✨Emphasise Teamwork and Communication
Since the role involves working closely with peers and escalating issues, be prepared to talk about your teamwork experiences. Share specific instances where you collaborated effectively with others to achieve a common goal, and how you communicated with customers to ensure clarity.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, performance indicators, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
