At a Glance
- Tasks: Provide top-notch customer support via live chat and emails, ensuring a great experience.
- Company: Exciting fintech start-up on a mission to end financial exclusion.
- Benefits: Annual bonus, £500 learning fund, 25 days holiday, and more perks.
- Other info: Remote-first role with monthly travel to Bristol or London.
- Why this job: Join a rapidly growing team making a real difference in people's financial lives.
- Qualifications: 1+ years in online customer service and a proactive, friendly attitude.
The predicted salary is between 26000 - 28000 £ per year.
Remote first role with travel to Bristol or London once a month (alternating).
Salary - £26 - £28K
37.5 hours a week, a range of shifts between the hours of 8.00 am and 8.00 pm Monday to Saturday (1 Saturday per month).
My client is an exciting Fintech who are on a mission to end financial exclusion. They believe everyone deserves the chance to build a better financial future, and they have built an incredibly innovative product to help people do that. They are a young, rapidly expanding start-up business looking for the best talent to join them on their global scale-up journey. They are multi award-winning and are in the UK and the US and have already helped a million people to improve their financial health.
The role of Customer Support Agent – Fintech:
- You’ll work on first-line customer support tickets via live chat and emails ensuring that every interaction with our members champions our brand and voice.
- Your communications will range from replying with a single saved reply to bespoke answers based on the customer’s situation.
- You’ll report all technical issues to the technical squad.
- You’ll work as a team with your peers supporting each other.
- You’ll escalate enquiries when necessary to ensure the best resolution.
- You’ll ensure that you hit individual and team performance indicators focused on quality as well as quantity.
Who you are as a Customer Support Agent – Fintech:
- 1+ years of experience working for an online customer service team.
- Experience working on multiple live chats is preferable.
- Proactive and eager to learn new things.
- Fun, friendly, and empathetic mindset.
- Ability to thrive in a fast-paced, ever-changing environment.
Benefits for the Customer Support Agent - Fintech:
- Annual bonus.
- £500 annual learning fund.
- 25 days paid holiday plus bank holidays, a day off on your birthday month and if you move house.
- Pirkx employee reward scheme; telephone GP, free counselling, high street discounts and more.
Customer Support Representative in Dartford employer: CRS
Join a dynamic and innovative Fintech start-up that is dedicated to ending financial exclusion and empowering individuals to build a better financial future. With a remote-first approach and monthly travel to vibrant cities like Bristol or London, you'll enjoy a supportive work culture that values collaboration and personal growth, alongside competitive benefits such as an annual bonus, generous holiday allowance, and a £500 learning fund. This is an exciting opportunity to be part of a multi-award-winning team that has already made a significant impact on the financial health of over a million people.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Representative in Dartford
✨Tip Number 1
Get to know the company! Research their mission and values, especially their focus on ending financial exclusion. This will help you connect with them during interviews and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! Since you'll be handling live chats and emails, try role-playing different customer scenarios with a friend. This will help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you turned a negative customer interaction into a positive one. This will demonstrate your proactive mindset and ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Customer Support Representative in Dartford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support Representative role. Highlight your experience in online customer service and any specific skills that match the job description, like handling live chats or resolving technical issues.
Show Your Personality:We want to see the real you! Don’t be afraid to let your fun, friendly, and empathetic side shine through in your application. This role is all about connecting with our members, so a bit of personality goes a long way.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, just like you’ll be using with our customers!
Apply Through Our Website:For the best chance of getting noticed, make sure to apply directly through our website. It’s the quickest way for us to receive your application and get you on the path to joining our exciting team!
How to prepare for a job interview at CRS
✨Know the Company Inside Out
Before your interview, take some time to research the fintech company. Understand their mission to end financial exclusion and how their innovative product works. This will not only show your genuine interest but also help you align your answers with their values.
✨Showcase Your Customer Support Skills
Prepare examples from your previous experience that highlight your customer support skills. Think about times when you handled difficult situations or provided exceptional service. Be ready to discuss how you can contribute to their goal of improving financial health for their members.
✨Demonstrate Your Adaptability
Since this role is in a fast-paced environment, be prepared to discuss how you've thrived in similar situations before. Share specific instances where you adapted quickly to changes or learned new tools and processes on the job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, performance indicators, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company culture is the right fit for you.
