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- Tasks: Build strong client relationships and guide them through onboarding and growth.
- Company: Fast-growing, award-winning FinTech SaaS company transforming financial services.
- Benefits: Remote work, competitive salary, and opportunities for professional development.
- Other info: Collaborative environment with opportunities to work with innovative teams.
- Why this job: Be at the heart of customer success and make a real impact in FinTech.
- Qualifications: 3+ years in Customer Success or Implementation, ideally in SaaS or Financial Services.
The predicted salary is between 60000 - 75000 £ per year.
Join a fast-growing, award-winning FinTech SaaS company helping innovative financial institutions transform how they manage payments, data, and operational reconciliation at scale. Recognised across the industry for its rapid growth and innovation, including awards such as Europe’s Leading Financial Services / Payments Start-up and selection for Mastercard’s Start Path accelerator, the company is building a leading modular SaaS platform used by some of the most forward-thinking names in financial services.
This is a high-impact Customer Success Manager role at the heart of the business, responsible for shaping long-term client relationships and ensuring customers achieve maximum value from the platform. You will act as a trusted partner to a portfolio of strategic clients, guiding them through onboarding, driving adoption, and identifying opportunities for growth. This role is central to both customer satisfaction and commercial success.
Key responsibilities:- Build and maintain strong, trusted relationships with key clients across financial services
- Act as a strategic advisor throughout the customer lifecycle, from onboarding through to renewal
- Lead regular customer engagement, including quarterly business reviews and strategic discussions
- Manage implementation and onboarding of new customers, ensuring smooth and successful adoption
- Proactively identify and resolve client challenges, ensuring an excellent customer experience
- Collaborate closely with internal product, engineering, and data teams to deliver customer outcomes
- Develop deep product knowledge to effectively support and guide customers
- Identify upsell and cross-sell opportunities that support account growth and revenue expansion
- Support account planning and customer success strategy across a portfolio of high-value clients
- 3+ years’ experience in Customer Success and/or Implementation, ideally within a SaaS or Financial Services environment
- Proven track record of building, managing, and growing long-term strategic client relationships
- Strong presentation and communication skills, both written and verbal, with the ability to engage confidently across technical and non-technical stakeholders
- Demonstrated ability to manage multiple client priorities simultaneously, effectively triaging and resolving issues based on business impact
- Collaborative approach, with experience working cross-functionally across product, engineering, data, and commercial teams
- Highly personable and confident, with strong networking skills and the ability to build rapport with senior client stakeholders
- Self-motivated and proactive, with the ability to earn trust and credibility both internally and externally
Customer Success & Implementation Manager employer: CRS
Contact Detail:
CRS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success & Implementation Manager
✨Tip Number 1
Network like a pro! Reach out to people in the fintech and payments space on LinkedIn. Join relevant groups, participate in discussions, and don’t be shy about asking for informational interviews. You never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their products, culture, and recent news. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Customer Success & Implementation Manager. Highlight your past successes in building client relationships and driving adoption – this is your time to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. Let’s get you on board!
We think you need these skills to ace Customer Success & Implementation Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success & Implementation Manager. Highlight your Fintech or Payments experience and any relevant achievements that showcase your ability to build strong client relationships.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your background aligns with our mission at StudySmarter. Be sure to mention specific experiences that demonstrate your strategic advisory skills.
Showcase Your Communication Skills: Since this role involves engaging with both technical and non-technical stakeholders, make sure your application reflects your strong presentation and communication skills. Use clear, concise language and don’t shy away from showing your personality!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at CRS
✨Know Your Fintech Stuff
Make sure you brush up on your fintech and payments knowledge. Understand the latest trends, challenges, and innovations in the industry. This will not only help you answer questions confidently but also show that you're genuinely interested in the field.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've built and maintained strong client relationships in the past. Think about specific situations where you acted as a trusted advisor or resolved client challenges. This will demonstrate your ability to thrive in a Customer Success role.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle various client scenarios. Practice articulating your thought process for onboarding new clients, driving adoption, and identifying upsell opportunities. This will showcase your strategic thinking and problem-solving skills.
✨Engage with the Interviewers
Don’t forget that interviews are a two-way street! Prepare thoughtful questions about the company’s culture, their approach to customer success, and how they measure client satisfaction. This shows your enthusiasm and helps you assess if the company is the right fit for you.