Collections Agent - Early Arrears

Job Title: Collections Agent

Location: Remote based, UK – Once a month travel to London office

( The company does have a London office so if you prefer Hybrid then more than welcome)

My client is a fast-growing direct lender in the UK, founded in 2020. They pride themselves on cutting the red tape, reduce the paperwork, and eliminate the hassle to get small businesses the finance their business needs fast.

They built a bespoke tech platform which allows for easy and accurate decision making that enables an application, approval and funding to all take place within 1-2 days.

The company culture is refreshing! Work hard, have fun, no fast-moving, high growth. It’s a career driven organization with lots of chance to progress and learn along the way whilst being apart of an exciting period of growth

We are now looking for a new addition to the Collections Team with focus on early arrears ( 0-8 weeks) – Great opportunity for a career step as you will be mentored by Head of & grow into the full arrears cycle

As the Collections Agent your responsibilities and duties will include:

• Monitor and record cancelled direct debit mandates and failed payments
• Chase customers who are in arrears, by making daily telephone calls, and sending SMS messages and emails – We have invested heavily in tech to support with customer journey and automated reminders
• Respond to customer queries and requests for information
• Discuss payment holidays and payment plans with customers who are experiencing financial
• difficulty, requesting appropriate information and documentation to support their situation
• Liaise with third party agencies, insolvency practitioners, Collection agencies and Solicitors
• Input information such as actions taken, payments received, and account changes on our CRM system

Essential Skills and Competencies of the Collections Agent is:

• Hands-on Collections experience is essential within the B2B or B2C Lending sector
• Strong communicator with clear speech and writing skills
• Excellent attention to detail
• Ability to communicate urgency, while working with detailed process requirements
• Experience in suggesting the right approach/strategy to deal with difficult customers who are in arrears
• Experience of working and managing the relationship with external partners, eg Collection agencies, Solicitors etc

Personal Qualities:

• Excited about the prospect of working for an ambitious and fast growing company
• Confident about the ultimate value of their decisions
• Highly organised
• Active learner
• Effective team player with the ability to work independently, exercise initiative, and take
• ownership of projects
• Commitment to continuous improvement
• Accountability and pride in their work

For more information about Collections Agent please get in touch or to apply send your CV now.