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- Tasks: Lead a remote customer support team and ensure top-notch service.
- Company: Mission-driven fintech company based in Bristol.
- Benefits: Full-time role with competitive pay and travel opportunities.
- Why this job: Join a dynamic team and make a real difference in fintech.
- Qualifications: Experience in customer support and fintech environments required.
- Other info: Opportunity for growth and mentorship in a fast-paced setting.
The predicted salary is between 36000 - 60000 £ per year.
A mission-led fintech company in Bristol is seeking an experienced Customer Support Team Lead. This role requires management of a remote team while ensuring outstanding service and compliance with company policies.
You will develop and mentor the team, manage KPIs, and design CRM strategies. The ideal candidate will have experience in a fast-paced fintech environment and be comfortable with high consumer query volumes.
This is a full-time position with some travel necessary to Bristol and London.
Fintech CS Team Lead - Remote-First in Bristol employer: CRS
Contact Detail:
CRS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fintech CS Team Lead - Remote-First in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the fintech space and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that dream job.
✨Tip Number 2
Prepare for those interviews! Research the company’s mission and values, especially since they’re mission-led. Be ready to discuss how your experience aligns with their goals and how you can contribute to their customer support excellence.
✨Tip Number 3
Showcase your leadership skills! When discussing your past experiences, highlight how you've developed and mentored teams. Use specific examples to demonstrate your ability to manage KPIs and design effective strategies.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you stand out, and applying directly can give you an edge. Plus, it shows you’re genuinely interested in joining our mission-driven team.
We think you need these skills to ace Fintech CS Team Lead - Remote-First in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Fintech CS Team Lead role. Highlight your management experience, especially in remote settings, and any relevant KPIs you've successfully managed.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for fintech and customer support, and explain how your background makes you the perfect fit for our mission-led company. Don’t forget to mention your experience with high consumer query volumes!
Showcase Your Leadership Skills: As a Team Lead, we want to see how you’ve developed and mentored teams in the past. Include specific examples of how you’ve motivated your team and improved service delivery in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light!
How to prepare for a job interview at CRS
✨Know Your Fintech Stuff
Make sure you brush up on the latest trends and challenges in the fintech industry. Being able to discuss current events or innovations will show that you're not just familiar with the basics, but that you're genuinely passionate about the field.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past, especially in a remote setting. Highlight your experience in mentoring and developing team members, as well as how you've managed KPIs and ensured compliance with policies.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've handled high consumer query volumes effectively. Be ready to discuss your approach to resolving customer issues and how you maintain outstanding service under pressure.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's culture, their approach to customer support, and how they measure success. This shows that you're not only interested in the role but also in how you can contribute to the company's mission.
