At a Glance
- Tasks: Communicate with customers via live chat and support the development of the customer support function.
- Company: Exciting Fintech Bank on a mission to end financial exclusion.
- Benefits: Salary of £26K-£28K plus bonus, with flexible remote work options.
- Other info: Award-winning culture with team bonding days and opportunities for personal growth.
- Why this job: Join a young, scaling business and make a real impact on customers' financial futures.
- Qualifications: 2 years experience in online member support, preferably in Fintech or startups.
The predicted salary is between 26000 - 28000 € per year.
Travel to Bristol or London office once a month (alternating offices each month).
Salary - £26K - £28K + Bonus.
My client is an exciting Fintech Bank who are on a mission to end financial exclusion. They believe everyone deserves the chance to build a better financial future. As part of their digital bank, consumers have access to credit building, savings & investment solutions with education along the way! They are a young, scaling business looking for the best talent to join them on their global growth journey (trading across both UK and US). They have an award-winning working culture with 1 day in office per month for team bonding & training, and the CS team have weekly catch-ups to build an inclusive welcoming environment remotely.
We are looking for a talented individual who enjoys communicating with customers via live chat, working on varied projects to support the development of the CS function & is a real team player striving towards company goals. You will work on a weekly rotating shift pattern between 8-8 with 1 Saturday per month.
Who you are as a Member Support Agent - Fintech:
- Minimum of 2 years experience working for an online member support team (Fintech and/or startup preferable).
- Experience working with Helpscout or Zendesk; live-chat is a must.
- Ability to manage multiple live chats at one time.
- Quick learner and eager to make a difference.
- Customer centric mindset, always thinking customer first.
- Happy to get involved in Ad-Hoc projects to support the development of the team.
Customer Support Representative in Bristol employer: CRS
Join an innovative Fintech Bank that champions financial inclusion and offers a vibrant, award-winning work culture. With flexible remote working and only one day in the office each month for team bonding, you'll thrive in an environment that values collaboration and personal growth. As a Customer Support Representative, you'll have the opportunity to make a real impact while enjoying competitive salary packages and bonuses, all within a dynamic team dedicated to transforming the financial landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Representative in Bristol
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and recent news. This will help you connect with them during interviews and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! Since you'll be chatting with customers, it’s crucial to sound confident and friendly. Try role-playing with a friend or using mock interviews to sharpen your responses.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or join relevant groups. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Support Representative in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of a Customer Support Representative. Highlight your experience in online member support, especially in fintech or startups, and showcase your skills with tools like Helpscout or Zendesk.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer support and how you align with our mission to end financial exclusion. Share specific examples of how you've made a difference in previous roles.
Show Off Your Communication Skills:Since this role involves communicating with customers via live chat, make sure your written communication is clear and engaging. Use a friendly tone and demonstrate your customer-centric mindset throughout your application.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you're keen on joining our exciting team!
How to prepare for a job interview at CRS
✨Know Your Stuff
Make sure you brush up on the company's mission and values. Since they’re all about ending financial exclusion, think about how your experience aligns with that. Be ready to share examples of how you've helped customers in previous roles, especially in fintech or startups.
✨Show Off Your Chat Skills
Since live chat is a big part of the role, practice responding to customer queries quickly and effectively. You might even want to simulate a live chat scenario with a friend to get comfortable managing multiple conversations at once.
✨Be a Team Player
This company values collaboration, so be prepared to discuss how you’ve worked in teams before. Share specific instances where you contributed to team goals or took part in projects that improved customer support functions.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about their team bonding activities or how they measure success in the customer support function. This shows you're genuinely interested in the role and the company culture.
