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- Tasks: Lead customer success initiatives and mentor a team while managing key client relationships.
- Company: Join a profitable fintech company revolutionising accounting for SMEs globally.
- Benefits: Competitive salary, performance bonuses, and opportunities for professional growth.
- Why this job: Make a real impact in a dynamic environment focused on customer satisfaction and product evolution.
- Qualifications: Experience in SaaS or accounting tech, with strong coaching and commercial skills.
- Other info: Work directly with the CEO and enjoy a remote work culture.
The predicted salary is between 45000 - 50000 £ per year.
Remote based – UK
Salary £45K - £50K + Bonus based on retention & growth ARR
My client is a profitable fintech business founded in the UK & now operating globally. After 8 years of trading behind them & hitting profitability a few years back, it’s an exciting time to join the business with a focus on scale, customer acquisition and continuous product improvement.
They have a unique accounting tech platform allowing SME & Mid Market businesses to ‘grow fearlessly’ with no worry around credit control, cash flow management & accounting as it can all be automated through their software.
This role reports directly into the CEO with ownership of the customer success function. We are looking for a player coach who can be hands-on with strategic / high value customers & also build out frameworks for Junior customer success executives to follow.
We are looking for a strategic & commercial individual who can build relationships with our CFO clients and work closely with product & tech internally to continue the evolution of our product to meet customer demand.
What you’ll be doing as Customer Success Manager:
- Management of 2 Junior Customer Success Executives – Coaching, mentorship & acting as an escalation point
- Working with CEO to set the vision of customer success and ensuring we are meeting customer objectives & SLA’s consistently
- Hands-on management of strategic / high value customers with the goal of retention & subscription growth
- Work closely with product & tech to troubleshoot any consistent queries customers are finding and make improvements
- Work on & QA Hubspot CRM system
- Ability to upsell other features which customers aren’t currently using
- Conduct onboarding, product walkthroughs and education sessions when needed
- Maintain Help centre articles, videos & FAQ’s
- Train the team on new product releases
Requirements for the Customer Success Manager:
- Manager level experience within a start-up / scale-up company
- Previous background in SaaS / Accounting Tech or Payments
- Technical curiosity to upskill on the platform
- Proven success building / impacting a framework for sustainable growth in a SaaS environment
- Commercial mindset, proven success increasing ARR
- Strong mentorship and coaching experience in a remote-based setting
Customer Success Manager in Bristol employer: CRS
Contact Detail:
CRS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those who work at companies you admire. Use LinkedIn to connect and engage with them; you never know when a casual chat could lead to a job opportunity.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their product, customer base, and recent news. This will help you tailor your answers and show that you're genuinely interested in helping them grow.
✨Tip Number 3
Show off your coaching skills! Be ready to discuss how you've mentored others in previous roles. Highlight specific examples where your guidance led to improved performance or customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Success Manager in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience in SaaS, coaching, and any relevant achievements that show how you've driven customer retention and growth.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about customer success and how your background aligns with our mission. Share specific examples of how you've built relationships with clients and improved processes in previous roles.
Showcase Your Technical Curiosity: Since we're in the fintech space, it's important to demonstrate your technical curiosity. Mention any experiences where you've had to learn new software or tools quickly, especially in relation to accounting tech or CRM systems like Hubspot.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at CRS
✨Know Your Product Inside Out
Before the interview, make sure you understand the fintech product thoroughly. Familiarise yourself with its features, benefits, and how it helps customers manage their accounting needs. This will not only show your technical curiosity but also demonstrate your ability to engage with strategic customers effectively.
✨Showcase Your Coaching Skills
Since this role involves managing Junior Customer Success Executives, be prepared to discuss your coaching and mentorship experiences. Share specific examples of how you've successfully guided team members in the past, and how you plan to build frameworks for them to follow.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer relationship management. Think of scenarios where you've had to troubleshoot issues or upsell features to clients. Be ready to explain your thought process and the outcomes of your actions.
✨Align with Company Vision
Research the company's mission and values, especially their focus on customer success and growth. During the interview, express how your personal goals align with theirs, and how you can contribute to setting the vision for customer success alongside the CEO.
