Accounts Executive (Client Management)

Relationship Executive London – Once a week
£My client is a fast growth international payment provider with a USP in catering for SME businesses. Not only do they have award winning POS & Ecommerce payment offerings – They also have several partner products available to clients e.g. Lending services and Accounting Technology.
What you\’ll be doing as a Relationship Executive
• Proactively manage a group of existing merchants, helping them achieve their payments objectives through retention and helping them grow

• Act as a point of escalation to help identify and solve merchant issues, and provide a best-in-class account management service

• Support colleagues across the Relationship Management team, through identifying and nurturing growth of key merchants which can subsequently be transferred across portfolios if required

• Protect customer basis by reacting to potential customer attrition levels by reacting to data and reporting which could give us insight that a merchant levels of trading are dropping off, allowing us to intervene and hopefully retain them.

• Requirements for the Relationship Executive
Previous experience working in Account Management or Relationship Management position within Fintech or Payments
Experience working towards targets ( commercial mindset)
Experience of working with customers and building rapport with them through regular engagement
Problem solving skills – ability to look at an issue and think up potential creative solutions.