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- Tasks: Join our Aftercare team, handling calls and booking appointments for customers.
- Company: We're a growing M&E Maintenance Company with a friendly atmosphere.
- Benefits: Enjoy a supportive work environment with full training provided.
- Why this job: Be part of a dynamic team making a real impact in customer service.
- Qualifications: Must be IT literate, have great communication skills, and be customer-focused.
- Other info: Work hours are Monday to Thursday, 08:00 - 17:00, and Friday, 08:00 - 16:00.
The predicted salary is between 24000 - 36000 £ per year.
Due to continued growth and success, an established M&E Maintenance Company are looking for an enthusiastic, hardworking individual to join their friendly and busy team. Working as part of the Aftercare and Maintenance team you will be responsible for taking phone calls from occupiers and customers and booking in appointments. You will be well organised and have a keen eye for detail. Excellent communication skills are essential as the role will involve communicating with occupiers, homeowners and clients. Ideally you will be customer focused preferably with a mechanical and electrical based customer service / maintenance helpdesk background.
Basic Responsibilities, Tasks and Duties:
- Receiving and making calls to occupiers, homeowners, clients and engineers
- Arranging and allocating services, small works, PPM and reactive appointments
- Using a CAFM system to assign engineers, issue quotes, raise purchase orders and invoices
- Consistent delivery of SLAs and KPIs
- Carrying out other administration duties
Knowledge and Skills Required:
- Must be IT literate and able to use Microsoft packages to a good standard
- Must have an excellent telephone manner
- Be able to communicate clearly and effectively at all levels, both written and verbally within the business and externally
- Be able to work on own initiative and as part of a team
- Be able to work effectively and accurately
- Be able to work to deadlines and prioritise work load
- Be positive, enthusiastic and approachable
Full training will be given on our CAFM system. Hours of work are 08.00 - 17.00 Monday to Thursday and 08.00 - 16.00 on Fridays. My client is hoping to find the right candidate to join their busy and friendly team as soon as possible.
Aftercare Coordinator employer: CRS Professionals (UK) Ltd
Contact Detail:
CRS Professionals (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftercare Coordinator
✨Tip Number 1
Familiarise yourself with CAFM systems, as this role involves using one. Research common features and functionalities to show your proactive approach during the interview.
✨Tip Number 2
Brush up on your communication skills. Practice clear and concise responses, as you'll need to demonstrate your ability to communicate effectively with clients and team members.
✨Tip Number 3
Highlight any previous experience in customer service or maintenance helpdesk roles. Be ready to share specific examples of how you handled customer inquiries or resolved issues.
✨Tip Number 4
Show your enthusiasm for the role and the company. Research their values and culture, and be prepared to discuss why you want to be part of their friendly team.
We think you need these skills to ace Aftercare Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in a mechanical and electrical maintenance context. Emphasise your organisational skills and attention to detail.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills align with the responsibilities listed in the job description.
Highlight Communication Skills: Since excellent communication is essential for this role, provide examples in your application that demonstrate your ability to communicate effectively with clients and team members.
Showcase IT Proficiency: Mention your proficiency with Microsoft packages and any experience with CAFM systems or similar software. This will show that you are ready to adapt to their systems quickly.
How to prepare for a job interview at CRS Professionals (UK) Ltd
✨Show Your Communication Skills
Since the role requires excellent communication, practice articulating your thoughts clearly. Prepare to discuss how you've effectively communicated with customers or clients in past roles.
✨Demonstrate Organisational Skills
Be ready to share examples of how you manage your time and prioritise tasks. You might want to mention any tools or methods you use to stay organised, especially in a busy environment.
✨Familiarise Yourself with CAFM Systems
Although training will be provided, showing that you have a basic understanding of CAFM systems or similar software can set you apart. Research common features and functionalities to discuss during the interview.
✨Emphasise Customer Focus
Prepare to talk about your customer service experience, particularly in mechanical and electrical contexts. Highlight specific instances where you went above and beyond to meet a customer's needs.
