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For Companies At a Glance
- Tasks: Support customers by providing accurate parts solutions and managing orders.
- Company: Join a leading EV manufacturer focused on innovative aftermarket services.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of the electric transport revolution and contribute to a sustainable future.
- Qualifications: Strong customer service skills and a good understanding of automotive components required.
- Other info: Collaborate in a team-oriented culture that values innovation and accountability.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Parts Sales Advisor
CRP Group has partnered with an industry-leading EV manufacturer to help recruit x2 new Parts Sales Advisors, based in South Yorkshire. The position has arisen following an internal restructure, as the company focuses on developing a best-in-class aftermarket parts and service solution. You’ll play a key role in supporting this growth by delivering professional, accurate, and customer-focused parts solutions that maximise vehicle performance and customer satisfaction.
Key Responsibilities:
- Communicate effectively with customers across appropriate channels
- Identify and supply correct parts by checking against customer BOMs and technical documentation
- Ensure a "right first time" approach to all customer requests and orders
- Provide accurate information on parts availability, pricing, delivery timelines, and order updates
- Handle customer enquiries professionally and efficiently
- Record customer orders accurately in internal systems
- Maintain and update the CRM system, capturing relevant customer and market information
- Support parts sales growth through targeted marketing initiatives and upselling opportunities
- Manage discounting within authorised limits to ensure profitability
- Recommend product improvements and provide feedback based on customer interaction
- Maintain a clean, safe, and professional working environment, following health and safety procedures
- Support the launch of new products and participate in continuous improvement initiatives
- Actively engage in team meetings and contribute to process and service enhancements
- Provide high-quality service that builds strong customer relationships and loyalty
What We’re Looking For:
- Strong customer service and communication skills
- Good technical understanding of automotive or EV components
- High attention to detail with a focus on order accuracy
- Experience using CRM or ERP systems
- Self-driven, problem-solving mindset with a collaborative attitude
Why apply?Be part of a forward-thinking company that’s shaping the future of electric transport. As they build a market-leading aftermarket support function, you'll contribute directly to the success and be part of a dynamic, growing team in a company that values innovation, accountability, and continuous
Parts Sales Advisor employer: CRP Group
Contact Detail:
CRP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Sales Advisor
✨Tip Number 1
Familiarise yourself with the latest trends in electric vehicle technology and aftermarket parts. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the industry.
✨Tip Number 2
Practice your communication skills by engaging in conversations about automotive components with friends or family. Being able to explain technical details clearly will be crucial in a customer-facing role.
✨Tip Number 3
Network with professionals in the automotive and EV sectors through platforms like LinkedIn. Building connections can provide insights into the company culture and may even lead to referrals.
✨Tip Number 4
Prepare for potential role-play scenarios during interviews where you might need to handle customer enquiries. Practising these situations can boost your confidence and showcase your problem-solving skills.
We think you need these skills to ace Parts Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and technical understanding of automotive or EV components. Use specific examples that demonstrate your skills in these areas.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the electric vehicle industry and your ability to deliver customer-focused solutions. Mention how your previous experiences align with the responsibilities listed in the job description.
Highlight Relevant Skills: In your application, emphasise your strong communication skills and attention to detail. Provide examples of how you've successfully managed customer enquiries and maintained accurate records in previous roles.
Show Enthusiasm for Continuous Improvement: Express your willingness to engage in team meetings and contribute to process enhancements. Mention any past experiences where you have supported product launches or participated in initiatives aimed at improving service quality.
How to prepare for a job interview at CRP Group
✨Showcase Your Customer Service Skills
As a Parts Sales Advisor, strong customer service is key. Prepare examples of how you've effectively communicated with customers in the past, highlighting your ability to resolve issues and provide accurate information.
✨Demonstrate Technical Knowledge
Familiarise yourself with automotive and EV components before the interview. Be ready to discuss specific parts and their functions, as well as any relevant experience you have with technical documentation or BOMs.
✨Highlight Attention to Detail
Accuracy is crucial in this role. Prepare to discuss situations where your attention to detail made a difference, such as ensuring correct orders or maintaining CRM systems. This will show your potential employer that you can handle their processes effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer enquiries. Think of scenarios where you had to think on your feet or manage multiple requests, and be ready to explain your thought process and outcomes.
