Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and innovate in Aftermarket and Stakeholder Management for a top automotive company.
- Company: Join a forward-thinking automotive firm based in East London, committed to excellence.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth and development.
- Why this job: Be part of a customer-first culture that values innovation and continuous improvement.
- Qualifications: Experience in senior Aftermarket or Customer Service roles, ideally in automotive or engineering.
- Other info: Ideal for natural leaders who excel in fast-paced, customer-centric settings.
The predicted salary is between 48000 - 72000 £ per year.
An established and forward-thinking automotive company based in East London is seeking a dynamic and commercially-minded individual to lead the Aftermarket and Stakeholder Management function. This critical role will oversee Customer Service, Service Centres, and Field Service teams, ensuring the delivery of a best-in-class Automotive Aftermarket operation.
Key Responsibilities:
- Provide leadership and strategic direction across the Customer Service, Service Centres, and Field Service teams.
- Deliver high-performance service standards, ensuring a customer-centric approach at every level of the Aftermarket function.
- Play a key role within the Aftermarket management team, contributing to and implementing organisational development strategies.
- Develop and promote innovative, efficient, and effective service delivery practices that reflect our commitment to customer satisfaction.
- Maintain strong stakeholder relationships through regular visits and engagement with key operators and customers in the region.
- Evaluate, investigate, and resolve technical issues raised by customers, ensuring effective root-cause analysis and feedback into product and process improvements.
- Manage and settle customer claims, balancing technical validity with commercial considerations.
- Lead the planning, development, and continuous improvement of Aftermarket and customer service policies and procedures.
Key Requirements:
- Proven experience in a senior Aftermarket, Customer Service, or Stakeholder Management role, ideally within the automotive or a related engineering-driven sector.
- Strong commercial acumen with a strategic mindset and hands-on management style.
- Excellent stakeholder engagement skills with the ability to build strong and lasting relationships.
- A background in hard engineering or a technically complex environment is highly desirable.
- Experience in organisational development and the implementation of customer-focused initiatives.
Desirable Attributes:
- A natural leader who thrives in a fast-paced, customer-first culture.
- Adept at driving continuous improvement and leading cross-functional teams.
- Capable of managing multiple customers and stakeholder expectations with professionalism and tact.
- Proficient in identifying market trends and aligning service strategy with business goals.
Head of Field Service employer: CRP Group
Contact Detail:
CRP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Field Service
✨Tip Number 1
Network with professionals in the automotive industry, especially those who have experience in Aftermarket and Customer Service roles. Attend industry events or join relevant online forums to connect with potential colleagues and learn about the latest trends.
✨Tip Number 2
Research the company thoroughly, focusing on their current Aftermarket strategies and customer service practices. This knowledge will help you demonstrate your understanding of their operations during interviews and show how you can contribute to their goals.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that highlight your leadership skills and ability to drive customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Showcase your commercial acumen by being ready to discuss how you would balance technical issues with business considerations. Think about potential challenges the company might face and how you would address them strategically.
We think you need these skills to ace Head of Field Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Aftermarket, Customer Service, or Stakeholder Management roles. Use specific examples that demonstrate your leadership skills and strategic mindset.
Craft a Compelling Cover Letter: Write a cover letter that showcases your commercial acumen and ability to drive customer-focused initiatives. Mention how your background in engineering or complex environments aligns with the job requirements.
Highlight Stakeholder Engagement Skills: In your application, emphasise your experience in building strong relationships with stakeholders. Provide examples of how you've successfully managed customer expectations and resolved issues.
Showcase Continuous Improvement Initiatives: Detail any past experiences where you led continuous improvement projects or implemented innovative service delivery practices. This will demonstrate your capability to enhance customer satisfaction.
How to prepare for a job interview at CRP Group
✨Showcase Your Leadership Skills
As a Head of Field Service, you'll need to demonstrate your leadership capabilities. Prepare examples from your past experiences where you've successfully led teams, implemented strategies, and improved service delivery. Highlight how you foster a customer-centric culture within your team.
✨Understand the Automotive Aftermarket Landscape
Familiarise yourself with current trends and challenges in the automotive aftermarket sector. Be ready to discuss how these trends can impact customer service and stakeholder management. This knowledge will show your strategic mindset and commercial acumen.
✨Prepare for Stakeholder Engagement Scenarios
Since maintaining strong stakeholder relationships is crucial, think of scenarios where you've effectively engaged with stakeholders. Be prepared to discuss how you resolved conflicts or improved relationships, showcasing your communication and negotiation skills.
✨Demonstrate Problem-Solving Abilities
In this role, you'll need to evaluate and resolve technical issues. Prepare to discuss specific instances where you've conducted root-cause analysis and implemented solutions. This will highlight your analytical skills and commitment to continuous improvement.
