At a Glance
- Tasks: Analyse data, coordinate meetings, and support operational performance in healthcare services.
- Company: Join Croydon Health Services NHS Trust, a leader in patient care.
- Benefits: Competitive salary, NHS benefits, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement in the NHS.
- Why this job: Make a real difference in healthcare by improving service delivery and patient outcomes.
- Qualifications: Experience in data handling and strong organisational skills required.
The predicted salary is between 37338 - 44962 € per year.
We aim to develop a more comprehensive role that will ensure real-time validation, excellent understanding of data handling for reports, business cases and slides, and provision of data for daily performance across all units within the Obstetrics and Gynaecology service.
Responsibilities
- Analysing and presenting data for all RTT, USC and Antenatal cases.
- Planning and coordinating business meetings, preparing and distributing necessary data and documentation beforehand.
- Overseeing and supporting pay and non‑paid finance including raising invoices within the admin budget and coordinating financial matters with the Service Manager and General Manager.
- Managing the RADAR system and overseeing the risk register, complaints and incidents.
- Providing daily operational support to the Service Manager across allocated services, proactively managing staffing, performance and risks.
- Coordinating outpatient clinic capacity, theatre list capacity and clinical timetables, adjusting in response to demand fluctuations and escalations from the Outpatient Booking Office, Elective Admissions and service teams.
- Leading the preparation and publication of theatre and clinic schedules, ensuring accurate consultant leave, SPA and annualisation data is reflected.
- Monitoring service performance against RTT, cancer, diagnostics and internal KPIs, documenting risks and escalating to the Service Manager and General Manager.
- Supporting the Service Manager and General Manager with development of service recovery actions to mitigate risks and improve operational performance.
- Supporting management of patient waiting lists, demand and capacity modelling, and identification of breach risks.
- Producing regular operational reports, dashboards and action logs for divisional and Trust forums.
This advert closes on Thursday 28 May 2026.
Service Delivery Manager | Croydon Health Services NHS Trust employer: Croydon Health Services
Croydon Health Services NHS Trust is an exceptional employer that prioritises the well-being and professional development of its staff. With a strong commitment to fostering a collaborative work culture, employees benefit from comprehensive training opportunities and support for career advancement. Located in Croydon, the Trust offers a unique chance to contribute to meaningful healthcare services while enjoying a supportive environment that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager | Croydon Health Services NHS Trust
✨Tip Number 1
Network like a pro! Reach out to people in the NHS or healthcare sector, especially those who work in service delivery. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to data handling and operational support. We recommend using the STAR method to structure your answers – it helps you showcase your experience effectively!
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've used data to improve performance or solve problems in previous roles. This will resonate well with the responsibilities outlined in the job description.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Delivery Manager | Croydon Health Services NHS Trust
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with data handling and operational support. We want to see how your skills align with the responsibilities listed in the job description.
Showcase Your Analytical Skills:Since the role involves analysing and presenting data, include specific examples of how you've successfully managed data in previous roles. We love seeing numbers and results that demonstrate your impact!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. This will help us quickly see why you’re a great fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Croydon Health Services
✨Know Your Data Inside Out
As a Service Delivery Manager, you'll be dealing with a lot of data. Make sure you understand the key metrics related to RTT, USC, and Antenatal cases. Prepare examples of how you've analysed and presented data in the past, as this will show your capability to handle the responsibilities of the role.
✨Master the Art of Coordination
This role involves planning and coordinating business meetings, so be ready to discuss your experience in managing schedules and documentation. Think of specific instances where you successfully coordinated multiple stakeholders and how you ensured everyone was on the same page.
✨Showcase Your Financial Acumen
You'll be overseeing financial matters, so brush up on your knowledge of budget management and invoicing processes. Be prepared to talk about any previous experience you have with finance, especially in a healthcare setting, and how you’ve contributed to financial efficiency.
✨Demonstrate Proactive Problem-Solving
The role requires you to manage risks and performance proactively. Think of examples where you've identified potential issues before they escalated and what actions you took to mitigate them. This will highlight your ability to support the Service Manager effectively.
