At a Glance
- Tasks: Lead day-to-day operations and ensure effective service delivery at Croydon Health Services NHS Trust.
- Company: Join a dynamic NHS Trust committed to innovative healthcare solutions.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Be part of a diverse team serving over 360,000 people in Croydon.
- Why this job: Make a real difference in healthcare while leading a passionate team.
- Qualifications: Proven operational management experience and strong leadership skills.
The predicted salary is between 75000 - 117800 € per year.
The post holder is the most senior operational manager within Croydon Health Services NHS Trust, directly overseeing and managing all of the day‑to‑day operational services on behalf of Managing Director - Acute. You will provide constant site leadership whilst managing multiple competing priorities to ensure smooth, safe, and effective co‑ordination and delivery of the services at Croydon Health Services NHS Trust.
Key Responsibilities
- Work with the Divisions and lead in Winter planning to ensure the Trust provides operational resilience through the winter.
- Take on a wide range of underpinning duties and responsibility for senior operational leadership and management of the Trust.
- Work as a member of the Director team/Senior Management Team.
- Work collaboratively with the Director of Operations Planned care to deliver on Trust‑wide operational performance and other objectives including providing cross cover for the Director of Operations Planned Care.
- Act in partnership and support of the Clinical Divisions & the Divisional triumvirates.
- Line report Divisional Associate Directors of Operations.
- Support functions, external providers, agencies and key internal stakeholders work together effectively for delivery of Trust's objectives and Annual Plan.
- Lead on all aspects of safe, effective and responsive service operations with a priority focus on achievement of key access and performance standards at all times.
- Represent the organisation in relevant forums at both an IC and regional level where focused on building effective relationships across the IC, and contribute to the design and implementation of strategies to meet population health demand.
- Ensure effective two‑way communication within and external to the Trust, displaying resilience and emotional intelligence to capably provide and receive highly contentious, sensitive or challenging communication on behalf of the Trust.
About Croydon Health Services NHS Trust
Croydon Health Services NHS Trust provides hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity. Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children’s Hospital at Home cares for children with long‑term conditions without them having to come to hospital. Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff, as well as offering access to a range of core skills training and professional development.
Director of Operations – Unplanned Care | Croydon Health Services NHS Trust in London employer: Croydon Health Services
Croydon Health Services NHS Trust is an exceptional employer, dedicated to providing a supportive and dynamic work environment for its staff. With a strong emphasis on professional development and training, employees are encouraged to grow their skills while contributing to the health and wellbeing of a diverse community. The Trust's commitment to innovation and collaboration ensures that every team member plays a vital role in delivering high-quality care, making it a rewarding place to work in the heart of Croydon.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Operations – Unplanned Care | Croydon Health Services NHS Trust in London
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to Croydon Health Services NHS Trust. Attend industry events or join relevant online groups to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the Trust's values and recent initiatives. We want you to show how your experience aligns with their mission, especially in operational leadership and service delivery.
✨Tip Number 3
Practice your communication skills! Given the role’s focus on effective communication, we suggest doing mock interviews with friends or mentors to get comfortable discussing sensitive topics and showcasing your emotional intelligence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Croydon Health Services NHS Trust.
We think you need these skills to ace Director of Operations – Unplanned Care | Croydon Health Services NHS Trust in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Director of Operations role. Highlight your experience in operational management and how it aligns with the key responsibilities mentioned in the job description.
Showcase Leadership Skills:We want to see your leadership style! Use examples from your past roles to demonstrate how you've effectively managed teams and handled competing priorities, especially in a healthcare setting.
Communicate Clearly:Effective communication is key in this role. Ensure your written application is clear and concise, reflecting your ability to convey complex information simply and effectively, just like you would in a challenging situation at the Trust.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Croydon Health Services NHS Trust.
How to prepare for a job interview at Croydon Health Services
✨Know Your Stuff
Before the interview, dive deep into Croydon Health Services NHS Trust's operations and recent initiatives. Familiarise yourself with their winter planning strategies and how they ensure operational resilience. This will show that you’re not just interested in the role but also invested in the organisation’s mission.
✨Showcase Leadership Skills
As a Director of Operations, your leadership style is crucial. Prepare examples of how you've successfully managed teams and navigated competing priorities in past roles. Highlight your experience in fostering collaboration among diverse teams, especially in high-pressure situations.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Given the emphasis on two-way communication within the Trust, be ready to discuss how you handle sensitive or contentious issues. Use examples that demonstrate your emotional intelligence and ability to engage stakeholders effectively.
✨Align with Trust Values
Research the core values of Croydon Health Services NHS Trust and think about how your personal values align with theirs. Be prepared to discuss how you can contribute to their goals, particularly in enhancing patient care and community health services. This alignment can set you apart from other candidates.
