Infrastructure Engineer | Croydon Health Services NHS Trust

The Infrastructure Engineer is a key member of the Digital Services Infrastructure Team at Croydon Health Services NHS Trust. The role ensures the Trust’s digital infrastructure operates securely, efficiently, and reliably across acute and community sites, supporting staff access to critical information and systems.

Core Responsibilities

• Service Delivery: Provide infrastructure services in line with SLAs, resolving incidents and requests promptly.
• System Management: Deploy, maintain, monitor, and troubleshoot servers, networks, telephony, and related hardware/software.
• Compliance & Security: Ensure infrastructure meets NHS security standards, DSPT Toolkit requirements, and Cyber Security guidelines.
• Project Support: Contribute to technical projects and assist with upgrades, patching, and improvements.
• Monitoring & Risk Reduction: Use proactive alerting tools to minimize downtime and maintain performance standards.
• Technical Expertise: Possess specialist knowledge in Server/Storage and generalist knowledge across other infrastructure domains (Telecoms, Networking, or Architecture).

Additional Duties

• Flexible working hours (8 am–6 pm coverage) and participation in on-call rota.
• Manage team cover and collaborate with internal/external stakeholders.
• Perform any other duties as reasonably required by the line manager.

Operational Responsibilities

• Deliver infrastructure services in line with SLAs.
• Manage and maintain infrastructure systems for maximum availability, including redundancy and documentation.
• Ensure systems, procedures, and documentation are accurate and regularly updated.
• Configure, upgrade, patch, and troubleshoot servers, storage and security systems.
• Monitor system performance, capacity, and connectivity, report findings to senior management.
• Implement and maintain data backup strategies.
• Enforce security compliance and respond to NHS Digital CareCERT.
• Test changes before live deployment and follow Change Board process.
• Identify and manage risks; maintain asset registers and capacity management processes.
• Provide training and mentorship across teams.
• Explore emerging technologies to enhance patient care.
• Liaise with 3rd party suppliers and external stakeholders.

Financial & Physical Resources

• Ensure safe use and maintenance of infrastructure assets.

Analysis & Problem Solving

• Perform diagnostics and root cause analysis using specialized tools.
• Resolve issues efficiently and escalate when necessary.

Project Management

• Support projects with technical expertise, risk management, and change control.

Communication

• Explain complex technical concepts to non-technical staff.
• Document and improve processes.

Information Resources

• Assist in planning and implementing new infrastructure systems.

Research & Development

• Promote innovation and horizon scanning for future technologies.

Croydon Health Services NHS Trust provides hospital and community services across Croydon through a range of clinics and specialist centres. Formed in August 2010 from the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust, we employ around 4,100 staff serving a diverse population of over 360,000 people. Our main site, Croydon University Hospital, is one of the busiest in London. We are also leading the way in delivering more healthcare in community settings and people’s homes. Our district nursing teams, Allied Health Professionals and community matrons care for people of all ages across the borough. Like the wider NHS, we are working hard to meet increasing demand. With the right people on board, we continue to innovate and transform our services to provide the highest quality care for local residents. We place strong emphasis on education, training and career development for all staff. If you want to make a real difference, challenge yourself and be part of a Trust that’s shaping local healthcare, Croydon Health Services could be the place for you. At Croydon Health Services NHS Trust, we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.