At a Glance
- Tasks: Lead day-to-day operations and ensure effective service delivery at Croydon Health Services NHS Trust.
- Company: Join a dynamic NHS Trust dedicated to innovative healthcare solutions in Croydon.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Opportunity for career growth in a fast-paced, rewarding environment.
- Why this job: Make a real impact on healthcare services for a diverse community.
- Qualifications: Strong leadership skills and experience in operational management.
The predicted salary is between 75000 - 117800 € per year.
Position Summary
The post holder is the most senior operational manager within Croydon Health Services NHS Trust, directly overseeing and managing all of the day‑to‑day operational services on behalf of Managing Director - Acute. You will provide constant site leadership whilst managing multiple competing priorities to ensure smooth, safe, and effective co‑ordination and delivery of the services at Croydon Health Services NHS Trust.
Key Responsibilities
- Work with the Divisions and lead in Winter planning to ensure the Trust provides operational resilience through the winter.
- Take on a wide range of underpinning duties and responsibility for senior operational leadership and management of the Trust.
- Work as a member of the Director team/Senior Management Team.
- Work collaboratively with the Director of Operations Planned care to deliver on Trust‑wide operational performance and other objectives including providing cross cover for the Director of Operations Planned Care.
- Act in partnership and support of the Clinical Divisions & the Divisional triumvirates.
- Line report Divisional Associate Directors of Operations.
- Support functions, external providers, agencies and key internal stakeholders work together effectively for delivery of Trust's objectives and Annual Plan.
- Lead on all aspects of safe, effective and responsive service operations with a priority focus on achievement of key access and performance standards at all times.
- Represent the organisation in relevant forums at both an IC and regional level where focused on building effective relationships across the IC, and contribute to the design and implementation of strategies to meet population health demand.
- Ensure effective two‑way communication within and external to the Trust, displaying resilience and emotional intelligence to capably provide and receive highly contentious, sensitive or challenging communication on behalf of the Trust.
About Croydon Health Services NHS Trust
Croydon Health Services NHS Trust provides hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity. Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children’s Hospital at Home cares for children with long‑term conditions without them having to come to hospital. Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff, as well as offering access to a range of core skills training and professional development.
Director of Operations – Unplanned Care | Croydon Health Services NHS Trust employer: Croydon Health Services
Croydon Health Services NHS Trust is an exceptional employer, dedicated to fostering a supportive and innovative work culture that prioritises the professional growth of its staff. With a commitment to education and training, employees are empowered to develop their skills while contributing to the delivery of high-quality healthcare for a diverse population. Located in Croydon, one of London's busiest areas, the Trust offers unique opportunities to lead impactful operational services in a dynamic environment, making it an ideal place for those seeking meaningful and rewarding careers in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Operations – Unplanned Care | Croydon Health Services NHS Trust
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to Croydon Health Services. Attend industry events or join relevant online groups to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the Trust's values and recent initiatives. We want you to show how your experience aligns with their mission and how you can contribute to their goals, especially in operational resilience during winter planning.
✨Tip Number 3
Practice your communication skills! As a Director of Operations, you'll need to handle sensitive discussions. Role-play with a friend or mentor to get comfortable with delivering tough messages while maintaining emotional intelligence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are ready to make a difference in healthcare.
We think you need these skills to ace Director of Operations – Unplanned Care | Croydon Health Services NHS Trust
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Director of Operations role. Highlight your experience in operational management and how it aligns with the key responsibilities mentioned in the job description.
Showcase Leadership Skills:Since this role involves senior operational leadership, emphasise your past experiences where you've successfully led teams or projects. We want to see how you can manage multiple priorities and ensure effective service delivery.
Communicate Clearly:Effective communication is key in this role. Use clear and concise language in your application to demonstrate your ability to convey complex information. Remember, we value resilience and emotional intelligence!
Apply Through Our Website:Don’t forget to submit your application through our official website. It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Croydon Health Services
✨Know Your Stuff
Make sure you thoroughly understand the operational landscape of Croydon Health Services NHS Trust. Familiarise yourself with their services, recent initiatives, and challenges they face, especially in unplanned care. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Leadership Skills
As a Director of Operations, you'll need to exhibit strong leadership qualities. Prepare examples from your past experiences where you've successfully led teams through challenging situations or implemented effective strategies. Highlight your ability to manage competing priorities and ensure operational resilience.
✨Communicate Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you would handle sensitive or contentious issues, as well as how you would foster two-way communication within the Trust and with external stakeholders.
✨Emphasise Collaboration
Collaboration is crucial in this position. Prepare to discuss how you've worked with various departments or external partners in the past. Share specific examples of how you've built relationships and contributed to achieving shared goals, particularly in a healthcare setting.
