Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the delivery of 18-week RTT standards and manage operational performance.
- Company: Join Croydon Health Services NHS Trust, a key player in community healthcare.
- Benefits: Flexible working arrangements, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Experience in operational management and strong analytical skills required.
- Other info: Be part of a diverse team serving over 360,000 people in Croydon.
The predicted salary is between 53755 - 60504 £ per year.
The RTT Service Manager is the Trust’s senior operational lead for the delivery of all 18-week Referral-to-Treatment (RTT) standards and associated elective access performance. The post holder is responsible for ensuring accurate, consistent and compliant RTT pathway management across all specialties, supported by high-quality data, robust governance arrangements and effective operational coordination.
Working in close partnership with clinical leads, divisional teams, outpatient services, booking teams and corporate performance functions, the RTT Service Manager provides expert oversight, assurance and specialist advice on RTT processes. They lead Trust-wide recovery and improvement plans for RTT, manage and oversee RTT PTLs, direct validation activity, and support demand and capacity modelling to inform operational decision‑making. The role requires the ability to interpret complex and sometimes conflicting performance information, apply sound judgement where data is incomplete or rapidly changing, and provide clear advice and escalation to senior leaders.
Responsibilities
- Provide Trust-wide leadership for all operational aspects of RTT, including pathway integrity, validation and recovery actions.
- Ensure delivery of national 18-week standards and compliance with the Trust Access Policy.
- Lead the daily/weekly management of PTLs, ensuring timely escalation of risks, breaches and bottlenecks.
- Work with Directorates to resolve capacity gaps and unblock pathway constraints.
- Oversee all RTT validation processes (routine, backlog, pre‑submission, harm reviews) and ensure data accuracy within EPR, MDT systems, diagnostic systems and RTT tracking tools.
- Work with BI teams to develop, maintain and validate RTT dashboards and reporting.
- Provide assurance for internal and external audits, including NHSE submissions and ad‑hoc reviews.
- Line manage RTT leaders and Technical Validators, including recruitment, training, supervision and performance management.
Croydon Health Services NHS Trust provides hospital and community services across Croydon through a range of clinics and specialist centres. Formed in August 2010 from the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust, we employ around 4,100 staff serving a diverse population of over 360,000 people. Our main site, Croydon University Hospital, is one of the busiest in London. We are also leading the way in delivering more healthcare in community settings and people’s homes. Our district nursing teams, Allied Health Professionals and community matrons care for people of all ages across the borough.
At Croydon Health Services NHS Trust, we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
Band 8a RTT Service Manager | Croydon Health Services NHS Trust employer: Croydon Health Services
Contact Detail:
Croydon Health Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Band 8a RTT Service Manager | Croydon Health Services NHS Trust
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Croydon Health Services NHS Trust on LinkedIn. A friendly chat can give us insider info about the role and help us stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on RTT standards and the Trust's recent initiatives. We want to show that we’re not just interested, but genuinely passionate about improving patient pathways.
✨Tip Number 3
Practice makes perfect! Get a mate to do a mock interview with us. This way, we can nail our responses to tricky questions and feel more confident when it’s our turn in the hot seat.
✨Tip Number 4
Don’t forget to follow up! After the interview, shoot a thank-you email to express our appreciation. It’s a great way to keep us on their radar and show that we’re keen on the role.
We think you need these skills to ace Band 8a RTT Service Manager | Croydon Health Services NHS Trust
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the RTT Service Manager role. Highlight your experience with operational management, data accuracy, and compliance with standards, as these are key aspects of the job.
Showcase Your Leadership Skills: We want to see how you’ve led teams or projects in the past. Share specific examples where you’ve provided guidance or support, especially in a healthcare setting, to demonstrate your capability in managing RTT processes.
Be Data Savvy: Since the role involves interpreting complex performance information, it’s important to showcase your analytical skills. Mention any experience you have with data management or reporting tools that could be relevant to RTT tracking.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Croydon Health Services NHS Trust.
How to prepare for a job interview at Croydon Health Services
✨Know Your RTT Standards
Make sure you’re well-versed in the 18-week Referral-to-Treatment standards. Brush up on the latest guidelines and be ready to discuss how you’ve ensured compliance in previous roles. This shows you’re not just familiar with the role but also committed to delivering high-quality patient care.
✨Data is Key
Since the role involves managing complex data, come prepared with examples of how you've used data to drive decisions in your past positions. Be ready to explain how you’ve interpreted performance information and made recommendations based on that data.
✨Collaboration is Crucial
The RTT Service Manager works closely with various teams, so highlight your experience in cross-functional collaboration. Share specific instances where you’ve successfully partnered with clinical leads or operational teams to resolve issues or improve processes.
✨Showcase Your Leadership Skills
As a senior operational lead, your leadership style matters. Prepare to discuss your approach to managing teams, including how you handle recruitment, training, and performance management. Use examples that demonstrate your ability to inspire and guide others towards achieving RTT goals.