Patient Safety Partner

Croydon is a busy, exciting and diverse place to work. The borough has one of the youngest populations in London and continues to grow.

Croydon Health Services cares for local people at Croydon University Hospital, Purley Memorial Hospital and in clinics and people’s homes all across the borough.

We are a very close-knit and friendly organisation where every one of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset and so through Listening into Action – our way of engaging staff – we empower everyone at any level to initiate and bring about real improvements in our care.
Join us and be a part of the team that is making Croydon proud. #choosecroydon

Job overview

Please see the attached supporting document which contains more information about the role in the job summary.

Main duties of the job

Patient Safety Partner

We are looking for two Patient Safety Partners to sit on our patient safety committees and ensure decisions are considered from a patient/service user perspective. The ideal person will have a passion for Patient Safety and a willingness to consider issues from various perspectives that may be different from their own perspective. They will also have a willingness to represent the voice of a wide range of service users including children & Young people, their parents, People with Learning disabilities & Autism, to mention but a few.

This is a great opportunity to shape the patient safety strategy for Croydon Health Services by bringing the patient voice to what we do.

Some examples of what you might be involved in include:

1. Attendance at relevant Quality & Safety Committees to contribute and support compliance monitoring and continuous improvement.
2. Acting as an adviser/critical friend to the Patient Safety Team & relevant Committees in the development & delivery of the Patient Safety Strategy.
3. Putting forward views on behalf of the wider Community/Groups of patients (not own opinion only).
4. Evaluating a range of information and evidence and communicating with senior leaders about strategic issues, as an advocate for patient safety.
5. Championing Quality & Safety Improvements to support the trust in implementation of the relevant strategy & policy.

In turn we will reimburse your expenses, provide relevant training and offer one-to-one support.

Working for our organisation

Croydon Health Services NHS Trust provides hospital and community services from a number of community and specialist clinics throughout Croydon.

These include:

1. Croydon University Hospital
2. Purley Hospital
3. The Sickle Cell and Thalassaemia Centre in Thornton Heath
4. Community bases at Purley, Sanderstead, New Addington, Broad Green, Woodside
5. A minor injuries unit in New Addington

The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 3,500 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our Vision:

“Excellent integrated care for you and your family, when and where you need it”

Our 5 key ‘Here for you’ promises to the people of Croydon are:

1. You feel cared for by helpful and welcoming staff
2. You feel in safe hands with highly professional staff
3. You feel confident in your treatment from skilled teams of compassionate clinicians
4. You feel we value your time with convenient appointments, minimal waiting and care closer to home
5. You feel it’s getting better all the time as we continue to improve our services

We are one of 17 Trusts in the country who have been accepted as national pioneers on staff engagement and empowerment, through the adoption of “Listening into Action” as a new way of working. The approach we are taking to “Listening into Action” is new and different.

Detailed job description and main responsibilities

Please see the attached supporting document which contains more information about the role in job description and person specification.

Person specification

Requirements

Essential criteria

• Lives in the Borough of Croydon
• Aged over 18 years
• Commitment to over 7.5 hours per month

Desirable criteria

• Able to commit to volunteer for 4 hours per week for at least 6 months

We particularly welcome applications from black, Asian and minority ethnic candidates as there is an under-representation at senior level within Croydon Health Services NHS Trust.

We offer many flexible and part-time working opportunities and all of our substantive & Fixed Term employees can enjoy a range of staff benefits, including parking, a gym, an active health and wellbeing programme, an on-site nursery and a cycle to work scheme. We value diversity and promote equality of opportunity.

DETAILS ON APPLICATION PROCESS

Please note that no job offer or volunteer placement will be made until satisfactory references have been received. You are asked to provide email addresses for all referees, and ensure their accuracy before submitting your application.

If you need to discuss any reasonable adjustments under the Equality Act, require the application form in a different format or would like advice in regard to the recruitment process, please email the South West London Recruitment Hub –

In submitting an application form, you authorise our Trust to confirm any previous NHS service details via the ESR IAT process, if applicable, should you be appointed.

WE COMMUNICATE TO ALL JOB APPLICANTS VIA THE E-MAIL ADDRESS WHICH HAS BEEN PROVIDED ON THE APPLICATION FORM. PLEASE ENSURE THAT YOU CHECK YOUR E-MAIL ON A REGULAR BASIS

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications.

If you decide to apply for this post, but do not hear back from us within four weeks of the closing date, please assume that you have not been shortlisted on this occasion.

DETAILS ON APPLICATION PROCESS

Please note that no offer for volunteering will be made until satisfactory references have been received. You are asked to provide email addresses for all referees, and ensure their accuracy before submitting your application.

We ask for a regular commitment of a minimum of four hours per week for a minimum of six months in order for you to benefit from your time with us and become part of a dedicated team.

Volunteers need to be 18 years and over and must live in the Croydon borough.

WE COMMUNICATE TO ALL APPLICANTS VIA THE E-MAIL ADDRESS WHICH HAS BEEN PROVIDED ON THE APPLICATION FORM. PLEASE ENSURE THAT YOU CHECK YOUR E-MAIL ON A REGULAR BASIS

Employer certification / accreditation badges

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• JD/PS (PDF, 285.9KB)
• CHS DBS Policy Statement (PDF, 53.0KB)
• Map of Croydon University Hospital (PDF, 95.6KB)

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