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- Tasks: Lead employee relations in a dynamic banking environment, providing expert advice and training.
- Company: Join the UK's top over-50s inclusive jobs board, dedicated to diversity and equity.
- Benefits: Enjoy a supportive workplace with opportunities for professional growth and development.
- Why this job: Make a real impact by improving employee relations and fostering a positive work culture.
- Qualifications: Degree level education and CIPD qualification required; experience in complex investigations is essential.
- Other info: We value diversity and encourage applications from individuals with disabilities.
The predicted salary is between 43200 - 72000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Croydon is a busy, exciting and diverse place to work. The borough has one of the youngest populations in London and continues to grow.
Croydon Health Services cares for local people at Croydon University Hospital, Purley Memorial Hospital and in clinics and people\’s homes all across the borough.
We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset and so through Listening into Action – our way of engaging staff – we empower everyone at any level to initiate and bring about real improvements in our care.
Join us and be a part of the team that is making Croydon proud. #choosecroydon
Job overview
(BANK) Employee Relations Manager
Are you passionate about creating a positive and supportive workplace? We have an exciting opportunity for an Employee Relations Manager to lead our dedicated Employee Relations (ER) team at Croydon Health Services. If you have strong leadership skills and expert knowledge of employment law, we\’d love to hear from you!
Who We\’re Looking For
We\’re looking for someone who is:
• A strong communicator with extensive experience in employee relations
• Confident handling highly complex cases and working with multiple stakeholders
• Passionate about coaching and developing managers to enhance their ER skills
• Organised and results-driven, with the ability to meet ER performance targets
Main duties of the job
What You\’ll Be Doing
As our Employee Relations Manager, you\’ll work closely with the Head of Employee Relations to ensure our ER team provides a proactive, efficient, and fair service for managers and staff. You\’ll play a key role in:
• Leading and supporting the ER team to resolve cases fairly, quickly, and in line with best practices
• Advising on and managing complex ER cases in a fast-paced, unionised environment
• Coaching and training managers so they feel confident handling ER matters
• Driving performance improvements and helping to meet key ER objectives
Working for our organisation
Why Join Croydon Health Services?
At Croydon Health Services NHS Trust, we\’re proud to serve a diverse community of over 360,000 people. Our dedicated team of 4,100 staff provides both hospital and community care, ensuring people get the support they need – whether in Croydon University Hospital, specialist clinics, or even their own homes.
We know that working in healthcare comes with challenges, but with the right team, we\’re making a real difference. We\’re committed to innovation, staff development, and empowering our people to shape the future of healthcare.
Detailed job description and main responsibilities
***Please see the attached supporting document which contains more information about the role in the job description and person specification***
Person specification
Qualifications
Essential criteria
- Educated to Degree Level
- CIPD qualified and registered
Desirable criteria
- PG Certificate in Employment Law
Experience
Essential criteria
- Extensive experience of providing expert advice on Employee Relations in large complex unionised organisations
- Experience in the development and delivery of employee relations training.
- Experience of managing teams
- Experience of managing highly complex investigations
- Experience of policy development and implementation
- Proven ability to improve service delivery through innovative solutions and process optimisation
Desirable criteria
- NHS experience
Knowledge and Skills
Essential criteria
- Knowledge of ER best practice.
- Ability to gain the confidence of and influence people at all levels and in situations where hostility or resistance may be encountered.
- Good IT skills including word/excel/PowerPoint.
- Thorough knowledge of employment law and its application in Employee Relations
- Excellent written and communication skills – able to communicate with a wide range of people on complex issues
- Familiar with HR systems and producing reports
Desirable criteria
- Skilled ESR user
- Trained job matcher
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Employee Relations Manager (BANK) employer: Croydon Health Services NHS Foundation Trust
Contact Detail:
Croydon Health Services NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employee Relations Manager (BANK)
✨Tip Number 1
Make sure to highlight your extensive experience in providing expert advice on Employee Relations, especially in large, complex unionised organisations. This is a key requirement for the role, so be prepared to discuss specific examples during the interview.
✨Tip Number 2
Familiarize yourself with the latest best practices in Employee Relations and be ready to share innovative solutions you've implemented in previous roles. This will demonstrate your proactive approach and ability to improve service delivery.
✨Tip Number 3
Since the role involves managing teams and conducting complex investigations, prepare to discuss your leadership style and any relevant experiences. Think about how you can influence and gain the confidence of team members and stakeholders.
✨Tip Number 4
Brush up on your knowledge of employment law and its application in Employee Relations. Being able to communicate complex legal issues clearly will be crucial, so practice explaining these concepts in simple terms.
We think you need these skills to ace Employee Relations Manager (BANK)
Some tips for your application 🫡
Understand the Role: Carefully read the job description and person specification. Make sure you understand the essential and desirable criteria, as well as the main responsibilities of the Employee Relations Manager position.
Highlight Relevant Experience: In your application, emphasize your extensive experience in providing expert advice on Employee Relations, particularly in large complex unionised organisations. Use specific examples to demonstrate your skills in managing teams and conducting complex investigations.
Showcase Your Qualifications: Clearly state your educational background, including your degree and CIPD qualifications. If you have a PG Certificate in Employment Law, make sure to mention it as a desirable criterion.
Demonstrate Communication Skills: Since excellent written and communication skills are essential for this role, ensure that your application is well-structured and free of errors. Use clear language to convey your ability to communicate complex issues effectively.
How to prepare for a job interview at Croydon Health Services NHS Foundation Trust
✨Showcase Your ER Expertise
Be prepared to discuss your extensive experience in Employee Relations, especially in large, complex unionised organisations. Highlight specific examples where you provided expert advice and how it positively impacted the organisation.
✨Demonstrate Training Development Skills
Since the role involves developing and delivering employee relations training, come ready to share your experiences in this area. Discuss any innovative training methods you've implemented and the outcomes they achieved.
✨Communicate Clearly and Confidently
Excellent communication skills are essential for this position. Practice articulating complex issues clearly and confidently, as you'll need to gain the confidence of various stakeholders, even in challenging situations.
✨Familiarize Yourself with Employment Law
Brush up on your knowledge of employment law and its application in Employee Relations. Be ready to discuss how you've applied this knowledge in past roles, particularly in managing investigations and policy development.
