At a Glance
- Tasks: Lead and manage temporary accommodation services to support residents effectively.
- Company: Join Croydon Council, dedicated to improving lives through compassionate housing management.
- Benefits: Enjoy a generous benefits package, including flexible working options and career development opportunities.
- Other info: Inclusive culture with a commitment to diversity and well-being.
- Why this job: Make a real difference in the community while developing your leadership skills.
- Qualifications: Experience in managing housing services and strong communication skills required.
The predicted salary is between 60573 - 62766 £ per year.
Salary range: Grade 16 (£60,573 - £62,766 p.a.) plus fantastic benefits
Contract: Permanent
Hours of work: 36 hours per week
Location: Croydon
Lead temporary accommodation and hostel services that support residents and deliver strong performance. Croydon Council is looking for an experienced Temporary Accommodation Manager to lead its Temporary Accommodation and Homeless Hostel Teams. This is a key operational management role responsible for ensuring the service meets performance expectations and delivers in line with statutory, regulatory and professional standards. You will lead and support staff, manage service performance, oversee temporary accommodation processes and work closely with internal teams, landlords, contractors and partner agencies.
About The Role
You will provide day-to-day leadership to the Temporary Accommodation and Hostel Teams, ensuring resources and workloads are effectively managed and that the service delivers expected outcomes.
Your Responsibilities Will Include
- Leading, motivating and supporting staff to meet service objectives and key performance indicators.
- Planning and coordinating resources and workloads across the teams.
- Developing, implementing and reviewing temporary accommodation and hostel policies and procedures.
- Overseeing occupancy checks, tenancy management and sustainment, void management, property handbacks and tenancy termination.
- Ensuring temporary accommodation void turnaround times are kept to a minimum and allocations are made fairly and in line with Council procedures.
- Leading a coordinated, multi-agency approach to advice and support for residents in temporary accommodation.
- Leading safeguarding meetings and ensuring concerns relating to children and adults with care and support needs are appropriately referred.
- Responding to correspondence from Members, MPs and the Local Government and Social Care Ombudsman within agreed timescales.
- Providing performance information, identifying risks and recommending action where service delivery issues arise.
About You
You will have strong experience of managing temporary accommodation, homelessness, hostels or a related housing service.
You Will Also Be Able To Demonstrate
- Experience of leading and managing staff.
- Strong performance management and service planning skills.
- Experience of developing and applying operational policies and procedures.
- Knowledge of temporary accommodation, tenancy management and homelessness services.
- The ability to analyse performance information, identify risks and recommend improvements.
- Experience of working with landlords, contractors, internal services and partner agencies.
- Strong written and verbal communication skills, including preparing reports and advising senior officers and elected Members.
- Sound knowledge of relevant housing and homelessness legislation.
- A clear understanding of safeguarding responsibilities.
You will need to be organised, confident in managing competing demands and committed to delivering an effective and responsive service for residents in temporary accommodation.
Our Benefits Include
- Inclusive Culture: Join a team that values diversity and is committed to creating a supportive work environment where all staff can thrive.
- Career Development: We invest in our staff and support their development.
- Generous Benefits Package: Enjoy a comprehensive benefits package, including a Local Government Pension Scheme with an average employer contribution of 20%, up to 31 days of annual leave (eligibility criteria apply) in addition to Bank Holidays and option to purchase more, a commitment to your well-being and work-life balance with access to the confidential and free Employee Assistance Programme 24/7.
- Family Friendly provisions: Generous maternity leave and family leave provisions.
- Work Life Balance: Options for flexible and agile working options in line with service demand.
- Make a Difference: Be part of a council that is dedicated to improving the lives of its residents through effective and compassionate housing management.
At Croydon relationships matter and we are about strong partnerships and working together to make lasting positive change.
Application Closing Date: 14th August
Interviews: Week Commencing 4th September
About Us
Croydon Council’s priorities include:
- Get a grip on the finances and make the council financially sustainable.
- Become a council which listens to, respects and works in partnership with Croydon’s diverse communities and businesses.
- Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith sectors.
- Ensure good governance is embedded and adopt best practice.
- Develop our workforce to deliver in a manner that respects the diversity of our communities.
Key Business Plan Outcomes
- Croydon is a place of opportunity for business, earning and learning.
- Children and young people in Croydon have the chance to thrive, learn and fulfil their potential.
- Croydon is a cleaner, safer and healthier place, a borough we’re proud to call home.
- People can lead healthier and independent lives for longer.
Equal Opportunities Statement
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role. Croydon Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. The successful candidate will be subject to a DBS check, if the role requires one.
Temporary Accommodation Manager employer: Croydon Council
Croydon Council is an excellent employer, offering a supportive work environment where compassion and community service are at the forefront. As a Resource Officer at the South London Coroner’s Court, you will not only play a vital role in assisting bereaved families but also benefit from flexible working options and opportunities for professional growth within a diverse and inclusive team. The council values its employees, providing a meaningful career path in public service that truly makes a difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Accommodation Manager
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Croydon Council, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Croydon Council and can help you get your foot in the door for these full-time public sector roles.
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We think you need these skills to ace Temporary Accommodation Manager
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Croydon Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Croydon Council
✨Get to Know Public Sector Values
Before your interview with Croydon Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Croydon Council.
