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- Tasks: Lead and support a team of 19 Careline Responders in a 24/7 service.
- Company: Join Croydon Council, dedicated to supporting residents with innovative technology.
- Benefits: Enjoy flexible working hours and a supportive team environment.
- Why this job: Make a real impact on residents' lives while developing your leadership skills.
- Qualifications: Experience in management, strong communication, and ICT skills required.
- Other info: Full clean driving license needed; commitment to safeguarding is essential.
The predicted salary is between 39600 - 42000 £ per year.
Grade: 11 + Shift Allowance & Enhancements (post is subject to operational duties)
Location: Bernard Weatherill House/Flexible
Hours: 36 (postholder will be required to cover operational services from time to time).
The Service:
Careline and Telecare is a 24/7 service that uses technology to support residents to remain safe and independent in their own homes. The service also offers a 24/7 response and lifting service, supporting over 2,500 residents. It is currently expanding its service model to reach more residents and is accredited by the TSA.
The person we are looking for will jointly manage and support 19 Careline Responders working across a 24-hour service. You will need the ability to manage and lead the team on a day-to-day basis while supporting, contributing, and implementing changes in the strategic vision and plan. Experience in managing or supervising is required, along with good organisational skills, effective communication skills, and good ICT skills.
A working knowledge of Telecare/Assistive Technology is also a key requirement of this role. Due to the nature of the service, there may be times when the person in this position will be required to work operationally, which will involve working out of hours.
Full clean driving licence is essential.
If successful, you will be part of a professional, friendly, and committed team, who have a proven track record of supporting residents in the borough of Croydon.
Closing date: Monday 24 February 2025 @ 11.59pm
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. We will be pleased to consider applications from candidates seeking flexible working arrangements. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.
Croydon Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. The successful candidate will be subject to an Enhanced DBS check which allows them to work with children.
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Team Leader - Grade 11 (£45,510 - £47,532) employer: Croydon Council
Contact Detail:
Croydon Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Grade 11 (£45,510 - £47,532)
✨Tip Number 1
Familiarize yourself with the specific technologies and systems used in Telecare and Assistive Technology. This knowledge will not only help you understand the role better but also demonstrate your commitment to the service during interviews.
✨Tip Number 2
Highlight your leadership experience by preparing examples of how you've successfully managed teams in the past. Be ready to discuss your approach to team dynamics and how you handle operational challenges.
✨Tip Number 3
Since this role requires effective communication skills, practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios you might face in the position to showcase your problem-solving abilities.
✨Tip Number 4
Research Croydon Council's values and recent initiatives related to community support. Being knowledgeable about their mission will help you align your answers with their goals and show that you're genuinely interested in contributing to their vision.
We think you need these skills to ace Team Leader - Grade 11 (£45,510 - £47,532)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description. Understand the key responsibilities, required skills, and the service's mission. This will help you tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in managing or supervising teams, particularly in a 24/7 service environment. Mention any specific examples of how you've successfully led a team or implemented changes.
Showcase Communication Skills: Effective communication is crucial for this role. Provide examples in your application that demonstrate your ability to communicate clearly and effectively with team members and stakeholders.
Include ICT Proficiency: Since good ICT skills are a requirement, make sure to mention any relevant software or technology you are proficient in, especially those related to Telecare or Assistive Technology.
How to prepare for a job interview at Croydon Council
✨Show Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your ability to manage and lead a team effectively. Prepare examples from your past experiences where you successfully led a team, resolved conflicts, or implemented changes that improved team performance.
✨Highlight Your ICT Proficiency
Since good ICT skills are essential for this role, be ready to discuss your experience with technology and how you've used it to enhance service delivery. Mention any specific tools or software you are familiar with that could benefit the Careline and Telecare services.
✨Understand the Service Model
Familiarize yourself with the Careline and Telecare service model before the interview. Be prepared to discuss how you can contribute to its expansion and improvement, showing that you understand the operational duties and strategic vision of the service.
✨Demonstrate Flexibility and Commitment
Given the nature of the service, emphasize your willingness to work out of hours and cover operational services when needed. Share examples that showcase your commitment to supporting residents and your adaptability in various situations.
