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- Tasks: Design and deliver training for housing officers to enhance system usage and service quality.
- Company: Join Croydon Council, a forward-thinking employer committed to community and inclusivity.
- Benefits: Competitive salary, flexible working, and a supportive environment for professional growth.
- Why this job: Shape the future of housing services and make a real difference in residents' lives.
- Qualifications: Experience in training delivery and knowledge of housing systems is essential.
- Other info: Opportunity for career development in a dynamic and inclusive workplace.
The predicted salary is between 50085 - 52194 £ per year.
Salary range: Grade 12 £50,085 - £52,194 p.a. plus fantastic benefits.
Contract: Permanent
Hours of work: 36 hours per week
Location: Croydon Housing Directorate
Croydon Council has around 12,000 residential properties and has implemented NEC Housing as our primary housing management system. The system manages all Housing Services and includes the Estates, Repairs, Rents, Service Charges, Allocations, Housing Advice, Property Purchase, lettings and Housing Online modules. To ensure our workforce can fully utilise the system and deliver high‑quality, consistent and resident‑focused services, we are recruiting two Systems Training Officers to lead on all aspects of NEC Housing learning, development and practice improvement. This is an exciting opportunity to shape how our housing services use NEC Housing, helping teams improve case recording, drive compliance, and maximise the functionality of the system to support better outcomes for residents.
About The Role
These posts will be located in the Housing Directorate, and report into the Senior Systems Officer.
The Systems Training Officer Will:
- Design, develop and deliver a comprehensive training programme for housing officers, managers and partners across Housing Services.
- Improve the quality and consistency of system usage, including case recording, repairs management, tenancy processes and safeguarding workflows.
- Support ongoing development of NEC Housing and associated processes, ensuring training reflects current practice, legislation and service standards.
- Provide targeted support where gaps in system use or case recording are identified.
- Create and maintain an accessible library of guidance, process maps and resources to support users at the point of need.
- Promote high standards of data quality, compliance and resident‑focused practice through impactful training and coaching.
You will work closely with colleagues across Housing, Digital & Transformation, contractors and partner agencies, ensuring that staff are confident and capable system users who understand how to get the most from NEC Housing. The role sits within the Change, Assurance and Performance division and reports to the Senior Systems Support Officer. Full-time, 36 hours per week. Some evening or weekend work may be required to support system upgrades, testing or outage management.
About You
You will bring:
- Experience of developing and delivering training, ideally within a housing or local government context.
- Strong practical knowledge of NEC Housing or similar case management systems used in social housing.
- Understanding of housing legislation, tenancy management, homelessness prevention and landlord responsibilities.
- The ability to work collaboratively with a wide range of stakeholders and influence practice across services.
- Excellent communication, coaching, facilitation and presentation skills.
- A proactive and adaptable approach, with a focus on outcomes, compliance and continuous improvement.
You will be a confident ambassador for good data practice, a champion of consistent system use, and someone who is enthusiastic about helping staff develop their skills and confidence.
Working at Croydon Council
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. We are proud to be a Disability Confident employer and guarantee an interview to all disabled applicants who meet the minimum criteria. We support flexible and hybrid working arrangements where service needs allow. Safeguarding is at the heart of all we do, and we expect all staff to share this commitment.
How To Apply
For further information or an informal discussion about the role, please contact: Alistair Shervington at Alistair.shervington@croydon.gov.uk
To view the Systems Training Officer profile please Click here.
About Us
Croydon Council’s priorities include:
- Get a grip on the finances and make the council financially sustainable.
- Become a council which listens to, respects and works in partnership with Croydon’s diverse communities and businesses.
- Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith sectors.
- Ensure good governance is embedded and adopt best practice.
- Develop our workforce to deliver in a manner that respects the diversity of our communities.
Key Business Plan Outcomes:
- Croydon is a place of opportunity for business, earning and learning.
- Children and young people in Croydon have the chance to thrive, learn and fulfil their potential.
- Croydon is a cleaner, safer and healthier place, a borough we’re proud to call home.
- People can lead healthier and independent lives for longer.
Croydon Council’s new ways of working include an Equal Opportunities Statement. Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role. Croydon Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. The successful candidate will be subject to a DBS check, if the role requires one.
Systems Training Officer employer: Croydon Council
Contact Detail:
Croydon Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Training Officer
✨Tip Number 1
Get to know the NEC Housing system inside out! Familiarise yourself with its features and functionalities so you can confidently discuss how you can help improve its use in your training sessions.
✨Tip Number 2
Network like a pro! Connect with current employees at Croydon Council on LinkedIn or attend local housing events. This will give you insights into their culture and what they value in a Systems Training Officer.
✨Tip Number 3
Prepare for the interview by thinking about real-life examples of how you've successfully delivered training in the past. Be ready to share how you’ve tackled challenges and improved system usage in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Systems Training Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience with training and NEC Housing or similar systems. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: As a Systems Training Officer, you'll need to communicate effectively with various stakeholders. Use your application to demonstrate your excellent communication, coaching, and presentation skills. A well-structured application can really make you stand out!
Be Proactive and Enthusiastic: We love candidates who show a proactive approach and enthusiasm for helping others develop their skills. Make sure your application reflects your passion for training and improving practices within housing services.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people. Plus, you’ll find all the details you need about the role and our fantastic benefits there.
How to prepare for a job interview at Croydon Council
✨Know Your NEC Housing Inside Out
Make sure you have a solid understanding of the NEC Housing system and its functionalities. Familiarise yourself with its modules like Repairs, Rents, and Allocations. This will not only help you answer technical questions but also show your enthusiasm for the role.
✨Showcase Your Training Experience
Prepare to discuss your previous experience in developing and delivering training, especially in a housing or local government context. Have specific examples ready that demonstrate how you've improved system usage or compliance in past roles.
✨Understand Housing Legislation
Brush up on relevant housing legislation and landlord responsibilities. Being able to discuss how these laws impact training and system use will position you as a knowledgeable candidate who can contribute to the council's goals.
✨Be Ready to Collaborate
Highlight your ability to work with diverse stakeholders. Prepare examples of how you've influenced practice across services or collaborated with teams to improve outcomes. This will show that you're a team player who can drive change effectively.