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- Tasks: Support the Staying Put service with admin tasks and customer enquiries.
- Company: Join Croydon Council, dedicated to helping vulnerable residents maintain independence.
- Benefits: Enjoy flexible working options and a supportive, inclusive workplace culture.
- Why this job: Make a real difference in people's lives while developing your organisational and communication skills.
- Qualifications: Strong customer service, maths skills, and excellent planning abilities required.
- Other info: Guaranteed interview for disabled applicants meeting minimum criteria; DBS check required.
The predicted salary is between 29000 - 35000 £ per year.
Staying Put is a home improvement agency that helps older, disabled and other vulnerable residents maintain their independence for as long as possible and remain living in their own homes. We do this via offering advice, grants and loans for certain adaptation and repair works, a hospital discharge and reablement service, a handyperson and gardening service and signposting to other relevant council departments and external contacts.
The Staying Put Administrator role will provide administrative support to assist with the day to day running of the service. This will involve being the first point of contact for all enquiries to the service via email, phone calls and post. Also, assisting with general administration of disabled facilities grants, and home investment loans, financial assessments, approvals and payments, and customer service tasks relating to the effective running of the Staying Put Agency including hospital discharge and reablement requests.
We are looking for an individual, who can:
- Provide administrative support across the team.
- Co-ordinate and arrange appropriate action by contractors and other professionals/organisations to achieve required results.
- Organise, plan and prioritise their own workload, including demonstrating good time management skills to ensure prompt and timely response to service need.
- Demonstrate good customer service and maths skills, along with an eye for detail.
- Have excellent planning and organisational skills, and be resilient in juggling competing priorities.
- Communicate effectively and positively – both verbally and in writing to different audiences.
Closing Date: Tuesday 15th July 2025 at 11:59pm
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. We will be pleased to consider applications from candidates seeking flexible working arrangements. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role. Croydon Council is committed to safeguarding and expects all staff to share this commitment. The successful candidate will be subject to a Standard DBS check.
Staying Put Administrative Officer - Grade 6 (£34,416 - £35,448) employer: Croydon Council
Contact Detail:
Croydon Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Staying Put Administrative Officer - Grade 6 (£34,416 - £35,448)
✨Tip Number 1
Familiarise yourself with the services offered by Staying Put. Understanding how they assist vulnerable residents will help you demonstrate your knowledge during any conversations or interviews, showing that you're genuinely interested in the role.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've successfully managed multiple tasks in previous roles. This will be crucial for demonstrating your ability to juggle competing priorities effectively.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since you'll be the first point of contact for enquiries, being able to convey information clearly and positively is essential. Consider role-playing scenarios with a friend to build confidence.
✨Tip Number 4
Network with professionals in the field of social care or community services. Engaging with others who work in similar roles can provide insights into the job and may even lead to valuable connections that could support your application.
We think you need these skills to ace Staying Put Administrative Officer - Grade 6 (£34,416 - £35,448)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Staying Put Administrative Officer position. Tailor your application to highlight how your skills and experiences align with these needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous administrative roles or customer service experience. Provide specific examples of how you've successfully managed competing priorities and demonstrated excellent organisational skills.
Showcase Communication Skills: Since effective communication is key for this role, ensure your application reflects your ability to communicate clearly and positively. Use concise language and structure your writing well to demonstrate your written communication skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for the administrative tasks involved in this role.
How to prepare for a job interview at Croydon Council
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of the Staying Put Administrative Officer. Familiarise yourself with the services offered by the agency, such as grants and loans for home adaptations, and be prepared to discuss how your skills align with these tasks.
✨Demonstrate Your Customer Service Skills
Since this role involves being the first point of contact for enquiries, showcase your customer service experience. Prepare examples of how you've effectively handled customer queries or complaints in the past, highlighting your communication skills and ability to remain calm under pressure.
✨Showcase Your Organisational Skills
The job requires excellent planning and organisational abilities. Be ready to discuss how you prioritise tasks and manage your time effectively. You might want to share specific examples of how you've successfully juggled multiple responsibilities in previous roles.
✨Prepare Questions for the Interviewers
Having thoughtful questions prepared shows your genuine interest in the role and the organisation. Consider asking about the team dynamics, the challenges faced by the Staying Put Agency, or how success is measured in this position. This will also help you assess if the role is the right fit for you.
