Croydon Council in Croydon is seeking a Senior Repairs Customer Resolution Officer to oversee complex repairs and ensure timely resolutions, guiding case progression from start to finish.
You’ll supervise the Repairs Services Officer and Repairs Technical Administration Officer, coordinate workloads, investigate issues and secure clear, effective responses for residents while managing contractor performance and cross-team collaboration.
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Senior Repairs Resolution Lead – Hybrid employer: Croydon Council
Croydon Council is an excellent employer, offering a supportive work culture that prioritises community engagement and professional development. As a permanent, full-time Community-Led Social Worker, you will benefit from a collaborative environment that encourages innovation in strengths-based support, while also having access to ongoing training and career advancement opportunities. Working in Croydon means being part of a vibrant community where your contributions directly impact the lives of residents and families.
