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- Tasks: Lead a team to support vulnerable residents in maintaining stable tenancies.
- Company: Join Croydon Housing, dedicated to improving lives through compassionate housing management.
- Benefits: Enjoy generous leave, a strong pension scheme, and flexible working options.
- Other info: Inclusive culture focused on career development and well-being.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in housing or support services with strong leadership and communication skills.
The predicted salary is between 50085 - 52194 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Salary range: Grade 12 £50,085 - £52,194 p.a. plus fantastic benefits
Contract: Permanent
Hours of work: 36 hours per week
Location: Croydon
Tenancy Sustainment Manager
Lead a specialist service. Support our most vulnerable residents. Make a real difference. Croydon Housing is looking for an experienced Tenancy Sustainment Manager to lead a specialist service supporting some of our most vulnerable residents to sustain their tenancies and live safely in their homes. This is a critical role at the heart of our housing service working with residents facing complex challenges and ensuring the right support is in place to prevent tenancy breakdown and improve outcomes.
You will lead a team delivering structured, coordinated interventions for residents experiencing issues such as mental health, addiction, hoarding, domestic abuse, self-neglect and financial hardship.
About the role
- Lead and manage a team delivering tenancy sustainment support to vulnerable residents
- Provide direction and oversight on high-risk, complex and safeguarding cases
- Ensure effective multi-agency working to coordinate support around residents
- Work closely with partners across housing, health, social care and the voluntary sector
- Drive service performance, ensuring interventions are effective and outcomes are achieved
- Use data, insight and resident feedback to improve service delivery
- Manage resources and budgets effectively, ensuring value for money
- Lead on service development, contributing to policy, strategy and continuous improvement
- Respond to complex enquiries, complaints and stakeholder issues
This role requires someone who can balance compassion with professional judgement, and lead a team to deliver consistent, high-quality support in complex situations.
What we're looking for
- Strong, experienced manager with a background in housing, support or related services
- Experience leading teams supporting residents with complex needs
- Strong knowledge of safeguarding, housing responsibilities and relevant legislation
- Experience managing high-risk and complex cases (e.g. mental health, hoarding, domestic abuse, tenancy risk)
- Ability to work effectively with partners across housing, health and social care
- Strong leadership skills, including performance management and staff development
- Experience using data and insight to drive service improvement
- Excellent communication and stakeholder engagement skills
Most importantly, you will be someone who can lead with confidence, support your team well and ensure residents receive the right support at the right time.
Why join Croydon Housing
- Inclusive Culture: Join a team that values diversity and is committed to creating a supportive work environment where all staff can thrive.
- Career Development: We invest in our staff and support their development.
- Generous Benefits Package: Enjoy a comprehensive benefits package, including a Local Government Pension Scheme with an average employer contribution of 20%, up to 31 days of annual leave (eligibility criteria apply) in addition to Bank Holidays and option to purchase more, a commitment to your well-being and work-life balance with access to the confidential and free Employee Assistance Programme 24/7.
- Family Friendly provisions: Generous maternity leave and family leave provisions.
- Work Life Balance: Options for flexible and agile working options in line with service demand.
- Make a Difference: Be part of a council that is dedicated to improving the lives of its residents through effective and compassionate housing management.
At Croydon relationships matter and we are about strong partnerships and working together to make lasting positive change.
Assessment Centres: Week Commencing 20th May 2026
Equal Opportunities Statement
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role. Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. The Successful candidate will be subject to a DBS check, if the role requires one.
Tenancy Sustainment Team Manager in London employer: Croydon Council
Contact Detail:
Croydon Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Sustainment Team Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and support sectors. Attend local events or online webinars to meet people who might know about job openings or can give you insider tips on the application process.
✨Tip Number 2
Prepare for interviews by researching Croydon Housing and understanding their values. Think about how your experience aligns with their mission to support vulnerable residents. We want to see your passion for making a difference!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to managing complex cases and leading teams. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it’s a great way to reiterate your commitment to supporting residents in need.
We think you need these skills to ace Tenancy Sustainment Team Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Tenancy Sustainment Team Manager role. Highlight your experience in managing teams and supporting vulnerable residents, as this will show us you understand what we're looking for.
Showcase Your Leadership Skills: We want to see how you've led teams in the past, especially in complex situations. Share specific examples of how you've managed high-risk cases and improved service delivery, as this will demonstrate your capability to lead our specialist team.
Use Data to Your Advantage: Mention any experience you have with using data and insights to drive improvements. We love candidates who can back up their claims with evidence, so if you've made a positive impact through data-driven decisions, let us know!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Croydon Council
✨Know Your Stuff
Make sure you brush up on your knowledge of tenancy sustainment and the specific challenges faced by vulnerable residents. Familiarise yourself with relevant legislation and safeguarding practices, as these will likely come up during the interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and managing complex cases. Be ready to discuss how you've successfully supported your team in delivering high-quality services and how you handle performance management.
✨Emphasise Collaboration
Since this role involves working closely with various partners, think of instances where you've effectively collaborated with other agencies. Be prepared to explain how you ensure coordinated support for residents and how you manage multi-agency relationships.
✨Data-Driven Decision Making
Demonstrate your ability to use data and resident feedback to improve service delivery. Have specific examples ready that show how you've used insights to drive performance and achieve positive outcomes in previous roles.