Croydon Council is seeking a Repairs Customer Resolution Officer (Career Grade 5–6) to support the Housing Repairs service in Croydon. The role involves investigating and progressing complex repairs and disrepair cases, coordinating with repairs teams and contractors, and keeping residents informed throughout the process.
You don’t need prior housing/repairs experience at Grade 5; strong customer service, organisation and communication skills are essential, with a practical, collaborative
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Housing Repairs Resolution Specialist in London employer: Croydon Council
Croydon Council is an excellent employer, offering a supportive work culture that prioritises community engagement and professional development. As a permanent, full-time Community-Led Social Worker, you will benefit from a collaborative environment that encourages innovation in strengths-based support, while also having access to ongoing training and career advancement opportunities. Working in Croydon means being part of a vibrant community where your contributions directly impact the lives of residents and families.
