Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with residents, manage tenancies, and improve community satisfaction.
- Company: Join Croydon Council, dedicated to enhancing local communities.
- Benefits: Competitive salary, generous leave, and a supportive work culture.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Experience in social housing and strong communication skills required.
- Other info: Opportunities for career development in a diverse and inclusive environment.
The predicted salary is between 36000 - 43200 £ per year.
Salary range: Grade 9 £42,060 - £43,680 p.a. plus fantastic benefits
Contract: Permanent (Multiple)
Hours of work: Full-Time/Part-Time
Location: Croydon
Make a difference in Croydon’s communities. At Croydon Council, we are committed to delivering high-quality, customer-focused housing management services that put our residents first. As a Housing Officer, you will be the face of the Council in your patch, working directly with tenants to make sure they have homes they are happy in, feel safe, and can access the services they need.
Role Overview
You will act as the main point of contact for residents, providing advice, support, and enforcement of tenancy agreements. Your role is pivotal in improving resident satisfaction, building trust, and ensuring that residents have a home they are happy in.
Key Responsibilities
- Resident Engagement: Visit all new tenants in their homes to explain tenancy conditions and identify any vulnerabilities or additional needs. Ensure regular communication and engagement with residents through estate inspections, customer surgeries, and home visits.
- Tenancy Management: Manage a variety of tenancy-related matters, including succession, assignment, discretionary re-housing, and management transfers. Take action on issues such as anti-social behaviour, illegal occupation, and breaches of tenancy agreements.
- Estate Management: Conduct regular estate inspections and follow up on issues affecting residents. Identify and recommend estate improvements and work with internal teams to ensure a coordinated approach to estate management.
- Supporting Vulnerable Tenants: Work closely with vulnerable tenants to ensure their needs are met, making referrals to support services as necessary.
- Legal and Enforcement Actions: Prepare and serve legal notices, including Notices Seeking Possession and Notices to Quit. Prepare cases for court, draft witness statements, and represent the council in legal proceedings.
About You
- Experience: Proven experience in managing complex tenancy issues within a social housing context.
- Skills: Excellent communication and problem-solving skills, with a commitment to addressing resident concerns.
- Knowledge: Thorough understanding of housing and anti-social behaviour legislation.
- Attributes: A proactive, adaptable, and resilient individual who is committed to continuous improvement and delivering positive outcomes for residents. Demonstrates a strong commitment to equalities, diversity, and inclusion.
Why Croydon Council
You’ll be part of a dedicated housing team that works together to improve services and outcomes for Croydon residents. We are passionate about our staff and in return we will provide a rewarding career with a commitment to investing in you.
We offer:
- Inclusive Culture: Join a team that values diversity and is committed to creating a supportive work environment where all staff can thrive.
- Career Development: We invest in our staff and support their development.
- Generous Benefits Package: Enjoy a comprehensive benefits package, including a Local Government Pension Scheme with an average employer contribution of 20%, up to 31 days of annual leave (eligibility criteria apply).
Housing Officer in London employer: Croydon Council
Contact Detail:
Croydon Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Croydon Council. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common questions for Housing Officers, like how you'd handle tenant issues or improve resident satisfaction. The more you practice, the more confident you'll feel when it’s your turn to shine.
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to share specific examples of how you've tackled complex tenancy issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them memorable.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Housing Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housing Officer role. Highlight your experience in managing tenancy issues and your commitment to resident satisfaction. We want to see how you can make a difference in Croydon’s communities!
Showcase Your Skills: Don’t forget to emphasise your excellent communication and problem-solving skills. Use specific examples from your past experiences that demonstrate how you've successfully engaged with residents or resolved complex issues. This is your chance to shine!
Be Authentic: Let your personality come through in your application. We value individuals who are proactive, adaptable, and resilient. Share your passion for housing management and your commitment to equalities, diversity, and inclusion. We want to know what makes you tick!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Croydon Council
✨Know Your Stuff
Make sure you brush up on housing legislation and tenancy management. Familiarise yourself with the specific challenges faced by residents in Croydon, as this will show your commitment to understanding their needs.
✨Showcase Your Communication Skills
As a Housing Officer, you'll be engaging with residents regularly. Prepare examples of how you've effectively communicated with tenants or resolved conflicts in the past. This will demonstrate your ability to build trust and rapport.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling anti-social behaviour or supporting vulnerable tenants. Think through your approach to these scenarios beforehand, so you can respond confidently and thoughtfully.
✨Highlight Your Problem-Solving Abilities
Prepare to discuss specific instances where you've tackled complex tenancy issues. Emphasise your proactive approach and adaptability, as these traits are crucial for improving resident satisfaction and outcomes.
