At a Glance
- Tasks: Lead leasehold consultations and manage service charge arrears for Croydon Council.
- Company: Join Croydon Council, a supportive and inclusive employer.
- Benefits: Competitive salary, flexible working options, and fantastic benefits.
- Other info: Opportunity for hybrid working and excellent career growth.
- Why this job: Make a real difference in the community while developing your career.
- Qualifications: Experience in leasehold management and strong understanding of relevant legislation.
The predicted salary is between 43680 - 45750 € per year.
Salary range: Grade 10 £43,680‑£45,750 p.a. plus fantastic benefits.
Contract: Permanent
Hours of work: 36 hours per week.
Location: Croydon.
About the Role
A vacancy has arisen in the Leasehold services team for a Development Leasehold services officer. This post is offered on a full-time basis of 36 hours per week. Croydon Council is seeking a proactive and experienced Development Project Officer to join our Leasehold Service Charges Team. This key role focuses on leading leasehold statutory consultations and supporting the effective management and recovery of service charge arrears. You will play a central role in improving outcomes for leaseholders, ensuring compliance with legislation, and supporting the council’s wider housing and financial objectives through service charge collection. Croydon manages approximately 2600 leaseholders.
Key Responsibilities
- Lead on the delivery of Section 20 leaseholder consultations, ensuring they are legally compliant, timely, and clearly communicated.
- Act as a subject‑matter lead for leasehold consultation processes, providing guidance to colleagues and stakeholders.
- Manage and support service charge arrears collection, working collaboratively with internal teams and external partners.
- Analyse arrears data, identify trends, and develop targeted actions to reduce outstanding debt, improving on our IT systems.
- Liaise with leaseholders, managing agents, legal services, and contractors to resolve complex queries and disputes.
- Support service improvement projects within the Leasehold Service Charges team.
- Ensure accurate record‑keeping and reporting in line with council policies and statutory requirements.
You will be an organised and confident professional with experience in leasehold management and service charges, and with a practical approach to arrears management. You also will bring a strong understanding of leasehold legislation under Section 20 and 20ZA of the Landlord and Tenant Act 1985 (as amended by section 151 of the Commonhold and Leasehold Reform Act 2002) and the Service Charge (Consultation Requirements) (England) Regulations 2003.
Equal Opportunities Statement
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role. Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. The successful candidate will be subject to a DBS check, if the role requires one.
Development Officer Leasehold in London employer: Croydon Council
Croydon Council is an excellent employer, offering a supportive and inclusive work environment that prioritises employee well-being and professional growth. With a commitment to flexible working arrangements and a focus on community engagement, employees can thrive in their roles while making a meaningful impact on the lives of leaseholders. The council's dedication to training and development ensures that staff have ample opportunities to enhance their skills and advance their careers within the public sector.
StudySmarter Expert Advice🤫
We think this is how you could land Development Officer Leasehold in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your responses to show how your experience aligns with their goals, especially around leasehold management and service charge processes. We want to see that you’re genuinely interested!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your experience with leasehold legislation and arrears management clearly and concisely.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Development Officer Leasehold in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in leasehold management and service charges. We want to see how your skills align with the key responsibilities mentioned in the job description.
Showcase Your Knowledge:Demonstrate your understanding of leasehold legislation, especially under Section 20 and 20ZA of the Landlord and Tenant Act. We love candidates who can speak confidently about the legal aspects of the role!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your points are easy to read and directly related to the role.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the position.
How to prepare for a job interview at Croydon Council
✨Know Your Legislation
Make sure you brush up on the leasehold legislation, especially Section 20 and 20ZA of the Landlord and Tenant Act 1985. Being able to discuss these laws confidently will show that you're not just familiar with the role but also understand the legal framework that underpins it.
✨Showcase Your Experience
Prepare specific examples from your past work where you've successfully managed service charge arrears or led consultations. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewers to see your impact.
✨Demonstrate Your Analytical Skills
Since analysing arrears data is a key part of the role, be ready to discuss how you've used data in previous positions. Bring examples of how you've identified trends and implemented actions to improve outcomes, as this will highlight your proactive approach.
✨Engage with Stakeholders
The role involves liaising with various stakeholders, so think about how you can demonstrate your communication skills. Prepare to talk about how you've resolved complex queries or disputes in the past, showcasing your ability to collaborate effectively with others.
