At a Glance
- Tasks: Monitor CCTV to prevent crime and support police and council staff.
- Company: Join Croydon Council, dedicated to community safety and collaboration.
- Benefits: Competitive salary, flexible working options, and great benefits.
- Other info: Dynamic shift work with opportunities for career growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication and customer service skills required.
The predicted salary is between 29500 - 30500 £ per year.
Salary range: Grade 6 £35,520 - £36,585 p.a. plus fantastic benefits
Contract: Permanent
Hours of work: 36 hours per week
Location: Croydon
You will work as part of a 24/7 shift rota in the CCTV Control Room. This includes:
- Monitoring screens for the prevention and detection of crime;
- Supporting the police via police radio communication;
- Supporting Council staff and businesses through radio systems and responding to out-of-hours emergency calls on behalf of the Council.
You will provide proactive on-street surveillance using control room technology to prevent crime, disorder, and anti-social behaviour in the Borough. This involves:
- Communicating tasking requests to frontline officers and out of hours services;
- Recording all calls and taskings on CRM;
- Assisting in reviewing CCTV digital material;
- Issuing copies and statements for court;
- Acting as a Disclosure Officer.
Good communication and customer service skills are essential for handling difficult calls and managing sensitive situations.
Shift rota: The team works on a rolling pattern covering 365 days, including early, late, and night shifts, as well as weekends and bank holidays.
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role. Croydon Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. The successful candidate will be subject to a DBS check, if the role requires one.
CCTV intelligence officer in London employer: Croydon Council
Croydon Council is an excellent employer, offering a supportive work environment where compassion and community service are at the forefront. As a Resource Officer at the South London Coroner’s Court, you will not only play a vital role in assisting bereaved families but also benefit from flexible working options and opportunities for professional growth within a diverse and inclusive team. The council values its employees, providing a meaningful career path in public service that truly makes a difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land CCTV intelligence officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the CCTV and security sectors. Attend local events or join online forums where you can connect with professionals. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your communication skills! As a CCTV intelligence officer, you'll need to handle sensitive situations and difficult calls. Role-play with friends or family to get comfortable with responding to various scenarios.
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with the latest CCTV technologies and control room systems. Being knowledgeable about the tools of the trade will give you an edge during interviews.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're keen and makes it easier for us to keep track of your application. Plus, you’ll be one step closer to joining our team!
We think you need these skills to ace CCTV intelligence officer in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the CCTV Intelligence Officer role. We want to see how you can contribute to preventing crime and supporting the community!
Show Off Your Communication Skills:Since good communication is key for this role, don’t forget to showcase your customer service experience. We’re looking for examples of how you’ve handled difficult situations or calls in the past.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your points are easy to understand and directly related to the job description.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and is considered promptly!
How to prepare for a job interview at Croydon Council
✨Know Your Tech
Familiarise yourself with the CCTV technology and control room systems mentioned in the job description. Being able to discuss how you would use these tools to monitor and prevent crime will show your technical competence and readiness for the role.
✨Communication is Key
Since the role involves supporting police and council staff through radio communication, practice clear and concise communication. Prepare examples of how you've effectively handled difficult calls or sensitive situations in the past to demonstrate your customer service skills.
✨Understand the Community
Research Croydon and its diverse communities. Showing that you understand the local context and the importance of community engagement will resonate well with the interviewers and align with the council's priorities.
✨Shift Flexibility
Be prepared to discuss your availability for the 24/7 shift rota. Highlight any previous experience working shifts or in high-pressure environments, as this will reassure them of your adaptability and commitment to the role.
