Business Support Officer in London

Salary range: Grade 6 (£35,520 - £36,585 p.a.) plus fantastic benefits

Contract: Permanent

Hours of work: 36 hours per week

Location: Croydon

Help ensure the safety and compliance of Croydon's homes through high-quality business support. We are looking for an organised, detail-oriented and proactive Business Support Compliance Officer to join our Housing Compliance team. This is a key role supporting the delivery of statutory and regulatory compliance across our housing stock, helping to ensure residents live in safe and well-maintained homes.

Working closely with contractors, residents and operational teams, you will provide comprehensive administrative and business support across a range of compliance workstreams including gas, electrical, fire safety, asbestos, water hygiene and lifts.

About The Role

• Provide high-quality business support to the Housing Compliance team, ensuring compliance activities are effectively administered and monitored.
• Maintain accurate compliance records, certificates and documentation, ensuring information is validated, processed and stored in line with statutory requirements and audit standards.
• Coordinate compliance inspections, servicing appointments and remedial works, working closely with residents, contractors and internal teams.
• Raise and process works orders, purchase orders, contract orders, invoices and associated financial documentation in accordance with council procedures.
• Monitor outstanding compliance documentation and contractor submissions, ensuring records remain accurate, complete and audit ready.
• Support performance monitoring, reporting and business intelligence activities through accurate data management and administration.
• Assist with meeting statutory compliance targets and service standards across housing compliance functions.

About You

• Experience working in an administrative or business support role within a busy office environment.
• Strong organisational skills with excellent attention to detail and accuracy.
• Ability to manage and prioritise workloads effectively to meet deadlines and service targets.
• Good communication skills with the ability to build positive relationships with residents, contractors and colleagues.
• Experience maintaining records, processing documentation and working with data and reporting systems.
• Confident using Microsoft Office applications, including Word, Excel and PowerPoint.
• A customer-focused approach with the ability to handle enquiries professionally and sensitively.
• Knowledge of compliance, housing, property safety or regulatory administration would be advantageous.

Why join us?

This is an exciting opportunity to play an important role in supporting the safety and compliance of Croydon's housing stock. You will join a professional and supportive team committed to delivering high-quality services for residents.

Our Benefits Include

• Inclusive Culture: Join a team that values diversity and is committed to creating a supportive work environment where all staff can thrive.
• Career Development: We invest in our staff and support their professional development and progression.
• Generous Benefits Package: Enjoy a comprehensive benefits package, including a Local Government Pension Scheme with an average employer contribution of 20%, up to 31 days annual leave (eligibility criteria apply) in addition to Bank Holidays, the option to purchase additional leave, and access to a confidential Employee Assistance Programme available 24/7.
• Family Friendly Provisions: Generous maternity, paternity and family leave arrangements.
• Work-Life Balance: Flexible and agile working arrangements where service requirements allow.
• Make a Difference: Be part of a council dedicated to improving the lives of residents by delivering safe, compliant and high-quality housing services.

Application Closing Date: 30th August 2026

Assessment Centres: Week Commencing 14th September

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role. Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. The successful candidate will be subject to a DBS check, if the role requires one.