At a Glance
- Tasks: Investigate anti-social behaviour and support residents in resolving issues.
- Company: Croydon Council, committed to inclusivity and community welfare.
- Benefits: Competitive salary, flexible working, and fantastic benefits.
- Other info: Part-time role with opportunities for hybrid working.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a commitment to customer care.
The predicted salary is between 42060 - 43680 € per year.
Salary range: Grade 9 £42,060 - £43,680 (pro rata) p.a. plus fantastic benefits.
Contract: Permanent.
Hours of work: 18 hours per week.
Location: Croydon.
The role: Anti‑Social Behaviour Enforcement Officer.
Responsibilities
- Investigate reports of nuisance, harassment or anti‑social behaviour (ASB) referred by the Housing department and take appropriate enforcement action to prevent further escalation.
- Support residents and members of the public by directing them to the appropriate agencies for action on their complaints, including Housing Associations, Police and Legal representatives.
- Dealing effectively with members of the public, demonstrating excellent communication skills and a proven commitment to customer care.
- Maintain a good understanding of crime and ASB issues, with knowledge of relevant legislation.
- Take confident and timely action to secure an immediate impact on ASB situations.
- Build extensive liaison and partnership relationships with external and internal agencies.
- Utilise IT and ASB recording systems competently.
- Attend meetings across the Community Safety Team and assist with administrative duties, including minute taking.
- Work part‑time: two and a half days per week.
- Hold a full clean driving licence and access to a car to carry out duties.
Equal Opportunities Statement
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.
Croydon Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. The successful candidate will be subject to a DBS check, if the role requires one.
Anti Social Behaviour Officer in London employer: Croydon Council
Croydon Council is an excellent employer, offering a supportive and inclusive work environment that prioritises employee well-being and professional growth. With flexible working arrangements and a commitment to diversity, staff can thrive while making a meaningful impact in the community. The part-time Anti Social Behaviour Officer role allows for a balanced work-life dynamic, all while contributing to the safety and welfare of residents in Croydon.
StudySmarter Expert Advice🤫
We think this is how you could land Anti Social Behaviour Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work in community safety or anti-social behaviour. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of relevant legislation and ASB issues. We want you to show off your expertise and confidence when discussing how you’d handle real-life scenarios.
✨Tip Number 3
Practice your communication skills! Since this role involves dealing with the public, we suggest role-playing potential conversations. This will help you demonstrate your commitment to customer care during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Croydon Council.
We think you need these skills to ace Anti Social Behaviour Officer in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Anti-Social Behaviour Officer. We want to see how you can tackle ASB issues and support the community, so don’t hold back!
Show Off Your Communication Skills:Since this role involves dealing with the public, it’s crucial to demonstrate your excellent communication skills in your written application. Use clear and concise language to show us you can handle tough conversations with ease.
Highlight Relevant Experience:If you've got experience in handling complaints or working with agencies like Housing Associations or the Police, make sure to mention it! We love seeing candidates who have a solid understanding of ASB issues and relevant legislation.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Croydon Council
✨Know Your ASB Stuff
Make sure you brush up on your knowledge of anti-social behaviour legislation and local crime issues. Being able to discuss relevant laws and how they apply to the role will show that you're serious about tackling ASB.
✨Show Off Your Communication Skills
Since this role involves dealing with the public, practice your communication skills. Think about examples where you've effectively resolved conflicts or helped someone in a tough situation. This will demonstrate your commitment to customer care.
✨Prepare for Scenario Questions
Expect questions that put you in real-life ASB situations. Prepare by thinking through how you would handle various scenarios, including liaising with external agencies. This will help you showcase your problem-solving skills.
✨Get Familiar with IT Systems
Since you'll be using IT and ASB recording systems, it’s a good idea to familiarise yourself with common software used in these roles. Mentioning your tech-savviness can give you an edge over other candidates.
