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For Companies At a Glance
- Tasks: Deliver library services, support events, and assist customers with digital access.
- Company: Join Croydon Council, a community-focused employer committed to diversity.
- Benefits: Competitive salary, flexible working options, and a supportive team environment.
- Why this job: Make a difference in your community while gaining valuable customer service experience.
- Qualifications: Good communication skills and a passion for customer service.
- Other info: Opportunity to work in a dynamic environment with diverse communities.
The predicted salary is between 28221 - 28617 £ per year.
Salary range: Grade 1 £28,221 - £28,617 (pro rata for 7 hours).
Contract: Permanent x2
Hours of work: 7 hours per week - every Saturday
Location: Croydon. All roles will require staff to travel to any of Croydon’s Libraries.
About the Role
We are looking for people who have an interest in customer service and for working as part of a team. You will be delivering library services directly to our customers, supporting activities and events and assisting customers with accessing our digital offer. Promotion of all services to a wide range of customers is also a key part of the role.
You will need to be:
- Interested in customer service with good communication skills
- Enthusiastic in your approach to engagement with customers of all ages
- Interested in libraries and serving Croydon’s diverse communities
- A team worker
More details of the role, including the role profile and person specification and online application form can be found on Croydon Council’s job search site.
About Us
Croydon Council’s priorities:
- Get a grip on the finances and make the council financially sustainable
- Become a council which listens to, respects and works in partnership with Croydon’s diverse communities and businesses
- Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith sectors
- Ensure good governance is embedded and adopt best practice
- Develop our workforce to deliver in a manner that respects the diversity of our communities
Key Business Plan Outcomes
- Croydon is a place of opportunity for business, earning and learning
- Children and young people in Croydon have the chance to thrive, learn and fulfil their potential
- Croydon is a cleaner, safer and healthier place, a borough we’re proud to call home
- People can lead healthier and independent lives for longer
Croydon Council’s new ways of working
Equal Opportunities Statement
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role. Croydon Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. The successful candidate will be subject to a DBS check, if the role requires one.
Library Support Assistant employer: Croydon Council
Contact Detail:
Croydon Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Library Support Assistant
✨Tip Number 1
Get to know the libraries in Croydon! Familiarise yourself with their services and events. This way, when you chat with potential employers, you can show off your enthusiasm and knowledge about what they do.
✨Tip Number 2
Practice your customer service skills! Engage with friends or family as if they were library patrons. This will help you feel more confident when discussing how you can support diverse communities during interviews.
✨Tip Number 3
Network with current library staff or volunteers. They can provide insider tips on what it’s like to work there and might even give you a heads-up on any upcoming opportunities. Plus, it shows your commitment to being part of the team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Library Support Assistant
Some tips for your application 🫡
Show Your Passion for Libraries: When you're writing your application, let us know why you love libraries! Share any experiences you've had that show your enthusiasm for customer service and working with diverse communities. This will help us see how you fit into our team.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match the job description. We want to see how your background aligns with the role of Library Support Assistant, so don’t hold back on those relevant details!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: Don’t forget to submit your application through Croydon Council’s job search site. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Croydon Council
✨Know Your Library Services
Before the interview, take some time to familiarise yourself with the library services offered in Croydon. Understanding the range of activities and events will help you demonstrate your enthusiasm for the role and show that you're genuinely interested in serving the community.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about situations where you engaged with diverse groups or resolved issues effectively. This will highlight your communication skills and your ability to work well with customers of all ages.
✨Emphasise Teamwork
Since this role requires working as part of a team, be ready to discuss your experiences collaborating with others. Share specific instances where you contributed to a team project or supported colleagues, showcasing your ability to work harmoniously in a group setting.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the library's initiatives or how they engage with the community. This shows your interest in the role and helps you understand how you can contribute to their goals.
