At a Glance
- Tasks: Lead a team to deliver top-notch library services and engage with the community.
- Company: Croydon Council, committed to inclusivity and community service.
- Benefits: Competitive salary, flexible working options, and a supportive work environment.
- Other info: Opportunity for career growth and involvement in diverse community activities.
- Why this job: Make a difference in your community while managing a passionate team.
- Qualifications: Strong customer service skills and experience in team management.
The predicted salary is between 35520 - 36585 £ per year.
Salary range: Grade 6 £35,520 - £36,585 p.a. (pro rata for 18 hours per week) plus fantastic benefits
Contract: Fixed Term / Secondment
Hours of work: 18 hours per week
Location: Croydon
Working Pattern: 1 part-time, fixed term/secondment to 11 May 2027 post 18 hours per week. The working pattern will be Mondays and Wednesdays and alternate Saturdays. Libraries are currently open 10-6 Monday to Friday and 9-5 Saturday, you will be required to work full days.
The role is based in Croydon Central Library but you will be expected to be willing to work in any of Croydon’s libraries.
About the Role: We are looking for someone who has a passion for customer service and for working as part of a team delivering Croydon’s library services directly to our customers. The postholder will manage a team of staff whilst delivering high quality customer service. They will support the delivery of activities and events and assist customers with accessing online information and other resources. This could be in a library building or as part of the outreach programme. You will also be promoting all services to a wide range of customers.
You will need to be:
- Customer focussed with excellent communication skills
- Experienced in managing a team
- Interested in libraries and serving Croydon’s diverse communities
- A good team worker across all 9 of Croydon’s libraries
- Enthusiastic in your approach to engagement with customers of all ages
Equal Opportunities Statement: Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role. Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. The Successful candidate will be subject to a DBS check, if the role requires one.
Library Supervisor employer: Croydon Council
Croydon Council is an excellent employer, offering a supportive and inclusive work environment that values customer service and community engagement. With flexible working arrangements and opportunities for professional growth, employees can thrive while making a meaningful impact in Croydon's diverse communities. The role of Library Supervisor not only allows you to lead a dedicated team but also to actively participate in enriching the lives of library users through various activities and outreach programmes.
StudySmarter Expert Advice🤫
We think this is how you could land Library Supervisor
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Croydon Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Croydon Council and let us see your personality shine through!
We think you need these skills to ace Library Supervisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Croydon Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Croydon Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Croydon Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Croydon Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Croydon Council will surely appreciate.
