At a Glance
- Tasks: Engage with the community, promote library services, and coordinate events across Croydon's libraries.
- Company: Join Croydon Council, a diverse and inclusive employer dedicated to community service.
- Benefits: Enjoy a competitive salary, flexible working options, and fantastic benefits.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a real difference in your community while promoting literacy and engagement.
- Qualifications: Passion for customer service, teamwork, and digital skills are essential.
The predicted salary is between 30717 - 31611 £ per year.
Salary range: Grade 4 £30,717 - £31,611 p.a. plus fantastic benefits
Contract: Permanent
Hours of work: 36 hours per week
Location: Croydon
Working Pattern: 1 full, permanent post 36 hours per week. Core library hours are currently 10-6 Monday to Friday and 9-5 Saturday. The role will require staff to travel to any Croydon Libraries and community outreach locations such as schools and community centres.
About the Role
We are looking for people who have a passion for customer service and for working as part of a team delivering Croydon's library services directly to our customers and through outreach into communities. The postholder will be responsible for promoting the library service to the community and maximising participation by co-ordinating promotion of library events including supporting print and digital promotion and correspondence. You will also promote and manage the hire of meeting spaces in library spaces for hire around the borough. You will be liaising with local staff and community partners.
- Customer focussed with excellent communication skills
- Interested in libraries and serving Croydon's diverse communities
- A good team worker across all 9 of Croydon's libraries and outreach locations
- Sound knowledge of promoting library activities in person and online via social media
- Good digital skills
- Good organisation skills
- Enthusiastic in your approach to engagement with customers of all ages
You can find out more about our libraries and activities on our website.
More details of the role, including the role profile & person specification and online application form can be found on Croydon Council's job search site. For more information about the role, please contact Lucy Lawrence, Library Development and Marketing Manager: lucy.lawrence@croydon.gov.uk
Interview date mid-September
About Us
Croydon Council's priorities:
- Get a grip on the finances and make the council financially sustainable
- Become a council which listens to, respects and works in partnership with Croydon's diverse communities and businesses
- Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith sectors
- Ensure good governance is embedded and adopt best practice
- Develop our workforce to deliver in a manner that respects the diversity of our communities
Key Business Plan Outcomes:
- Croydon is a place of opportunity for business, earning and learning
- Children and young people in Croydon have the chance to thrive, learn and fulfil their potential
- Croydon is a cleaner, safer and healthier place, a borough we're proud to call home
- People can lead healthier and independent lives for longer
Croydon Council's new ways of working
Equal Opportunities Statement: Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role. Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. The successful candidate will be subject to a DBS check, if the role requires one.
Library Engagement Officer employer: Croydon Council
Croydon Council is an excellent employer, offering a supportive work environment where compassion and community service are at the forefront. As a Resource Officer at the South London Coroner’s Court, you will not only play a vital role in assisting bereaved families but also benefit from flexible working options and opportunities for professional growth within a diverse and inclusive team. The council values its employees, providing a meaningful career path in public service that truly makes a difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Library Engagement Officer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Croydon Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Croydon Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Library Engagement Officer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Croydon Council:Your cover letter is your chance to shine! Tell us why you want to work at Croydon Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Croydon Council!
How to prepare for a job interview at Croydon Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
