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For Companies At a Glance
- Tasks: Deliver top-notch customer service and support library events and activities.
- Company: Join Croydon Council, a community-focused organisation dedicated to serving diverse communities.
- Benefits: Competitive salary, flexible working options, and a supportive team environment.
- Why this job: Make a difference in your community while gaining valuable experience in a vibrant setting.
- Qualifications: Passionate about customer service and teamwork, with great communication skills.
- Other info: Opportunity for personal growth and development in a welcoming workplace.
The predicted salary is between 28617 - 29436 £ per year.
Salary range: Grade 2 £28,617 - £29,436 (Pro rata for 18 hours) p.a. plus fantastic benefits
Contract: Permanent
Hours of work: 18 hours per week
Location: Croydon
These posts will be frontline in libraries but will include some outreach activities. Each post will have a set working pattern working full days and will include alternate Saturdays. Libraries are currently open 10-6 Monday to Friday and 9-5 Saturday. All roles will require staff to travel to any of Croydon’s Libraries and work in the Archives Research Room to ensure they are open to advertised hours.
About the Role
We are looking for people who have a passion for customer service and for working as part of a team delivering Croydon’s library services directly to our customers. This will include providing high quality customer service, supporting the delivery of activities and events and assisting customers with accessing online information and other resources. You will also be promoting all services to a wide range of customers.
Responsibilities
- Provide high quality customer service and support the delivery of library activities and events.
- Assist customers with accessing online information and other resources.
- Promote library services to a wide range of customers.
- Work as part of a team to deliver Croydon’s library services and outreach activities.
Qualifications
- Customer-focused with excellent communication skills
- Interested in libraries and serving Croydon’s diverse communities
- A team worker
- Enthusiastic in engagement with customers of all ages
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role. Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. The successful candidate will be subject to a DBS check, if the role requires one.
Library Assistant employer: Croydon Council
Contact Detail:
Croydon Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Library Assistant
✨Tip Number 1
Get to know the libraries in Croydon! Familiarise yourself with their services and activities. This way, when you chat with potential employers, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Attend local library events or community gatherings. Meeting people in person can help us make connections that might just lead to job opportunities. Plus, it shows your enthusiasm for the role!
✨Tip Number 3
Practice your customer service skills! Role-play scenarios with friends or family where you assist them with library resources. This will boost your confidence and prepare you for those real-life interactions during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Don’t miss out on this opportunity!
We think you need these skills to ace Library Assistant
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for libraries and customer service shine through. We want to see that you genuinely care about helping our diverse community and making a difference in their lives.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific examples of how you've provided excellent customer service or worked as part of a team in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you're a great fit for the Library Assistant role.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details and can consider you for this exciting opportunity. Plus, it’s super easy to navigate!
How to prepare for a job interview at Croydon Council
✨Know Your Libraries
Before the interview, take some time to research Croydon’s libraries and their services. Familiarise yourself with the activities and events they offer, as well as any outreach initiatives. This will show your genuine interest in the role and help you answer questions more effectively.
✨Customer Service Focus
Since this role is all about providing high-quality customer service, think of specific examples from your past experiences where you excelled in this area. Be ready to discuss how you handled difficult situations or went above and beyond for a customer.
✨Teamwork is Key
As a Library Assistant, you'll be working closely with others. Prepare to talk about your experience in team settings. Highlight how you contributed to team goals and supported your colleagues, especially in delivering library services and events.
✨Engage with Enthusiasm
Show your passion for engaging with customers of all ages during the interview. Think of ways you can promote library services creatively and be prepared to share your ideas. Your enthusiasm will make a lasting impression on the interviewers!
