At a Glance
- Tasks: Support leaseholders with service charge queries and resolve disputes.
- Company: Join Croydon Council, a diverse and inclusive employer.
- Benefits: Competitive salary, flexible working options, and great benefits.
- Other info: Dynamic role with opportunities for career growth and community impact.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Experience in service charges administration and strong communication skills.
The predicted salary is between 40182 - 42060 £ per year.
A vacancy has arisen in the Leasehold services team for a Leasehold Services Officer. This post is offered on a full-time basis of 36 hours per week.
You will join the Leasehold services team whose main responsibilities are the consultation with our leaseholders regarding major works and to formulate, issue and collect annual and major repair service charges accounts for all leasehold and freehold Croydon landlord properties. Your main role and responsibility would be supporting the team to maximise service charge collection and consultation with the leaseholders and resolving the leaseholder’s disputes about their service charge and major works accounts. Dealing with solicitor sales enquiries and helping to support our leaseholders with issues about their leases.
This is an exciting but very busy position within the Housing department which offers satisfaction as you will be offering support and advice to our leaseholders who pay for our services.
To Be Successful, You Must Have:
- Experience of service charges administration and debt recovery in a local authority or housing association, leasehold management experience
- Be knowledgeable of the Landlord and Tenant Act 1985 (as amended by Section 151 of the Commonhold & Leasehold Reform Act 2002)
- Have an ability to provide a responsive service to our customers, listening to them and responding to their needs with any issues associated with their leasehold.
- An ability to gather accurate and meaningful information to formulate service bills;
- Good level of oral and written communication skills;
- An understanding of equalities issues and how they relate to provision of the service to leaseholders.
About Us:
Croydon Council’s priorities include:
- Get a grip on the finances and make the council financially sustainable
- Become a council which listens to, respects and works in partnership with Croydon’s diverse communities and businesses
- Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith sectors
- Ensure good governance is embedded and adopt best practice
- Develop our workforce to deliver in a manner that respects the diversity of our communities
Key Business Plan Outcomes:
- Croydon is a place of opportunity for business, earning and learning
- Children and young people in Croydon have the chance to thrive, learn and fulfil their potential
- Croydon is a cleaner, safer and healthier place, a borough we’re proud to call home
- People can lead healthier and independent lives for longer
Croydon Council’s new ways of working:
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role. Croydon Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. The successful candidate will be subject to a DBS check, if the role requires one.
Leasehold Services Officer employer: Croydon Council
Croydon Council is an excellent employer, offering a supportive and inclusive work environment that prioritises the well-being of its employees. With a strong commitment to professional development and flexible working arrangements, staff can thrive while contributing to the community's diverse needs. The Leasehold Services Officer role provides a unique opportunity to make a meaningful impact in the lives of leaseholders, all within the vibrant and dynamic setting of Croydon.
