At a Glance
- Tasks: Lead and improve leasehold services for Croydon Council, ensuring compliance and excellent customer outcomes.
- Company: Join Croydon Council, a key player in London's housing services.
- Benefits: Competitive salary, flexible working options, and a chance to make a real impact.
- Other info: Opportunity for career growth in a supportive and inclusive environment.
- Why this job: Shape the future of housing services and support diverse communities in Croydon.
- Qualifications: Experience in leasehold management and strong leadership skills required.
The predicted salary is between 53172 - 55323 £ per year.
Contract: Permanent
Hours of work: 36 hours per week
Location: Croydon
Are you an experienced leasehold professional looking for an opportunity to lead, influence and drive service improvement within one of London's largest housing services? We are seeking an outstanding Leasehold Manager to lead our Leasehold and Home Ownership Service. Reporting to the Head of Income, Welfare and Leasehold Services, you will provide strategic and operational leadership for a specialist team delivering leasehold services, service charge administration, major works billing, income recovery and Right to Buy services.
This is a key leadership role with responsibility for ensuring compliance with complex leasehold legislation, supporting excellent customer outcomes, managing financial performance and driving continuous service improvement. You will oversee the administration and recovery of service charges, ground rent, insurance and major works costs, whilst ensuring residents receive a responsive, professional and customer-focused service.
We are looking for someone with substantial experience of leasehold management, home ownership services and Right to Buy, together with a strong understanding of current housing legislation, service charge processes and income recovery. You will be an effective leader, capable of motivating teams, managing performance, developing relationships with key stakeholders and leading change in a complex environment.
In return, Croydon offers the opportunity to make a real difference to residents, influence the future direction of leasehold services and work as part of an ambitious and committed Housing Management leadership team. If you are passionate about delivering excellent services and leading high-performing teams, we would like to hear from you.
Interviews w/c 10 September 2026
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role. Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. The successful candidate will be subject to a DBS check, if the role requires one.
Leasehold Manager employer: Croydon Council
Croydon Council is an excellent employer, offering a supportive work environment where compassion and community service are at the forefront. As a Resource Officer at the South London Coroner’s Court, you will not only play a vital role in assisting bereaved families but also benefit from flexible working options and opportunities for professional growth within a diverse and inclusive team. The council values its employees, providing a meaningful career path in public service that truly makes a difference in people's lives.
