Hybrid Intune & VDI Infrastructure Engineer

We are looking for a proactive and technically strong 2nd Line Infrastructure Engineer to join our Council IT team. This is a balanced hybrid role combining operational excellence with cloud and endpoint modernisation.

You will play a key role in maintaining stable, secure infrastructure services while contributing to ongoing digital transformation initiatives — including cloud adoption, modern endpoint management, and automation. This is an excellent opportunity for someone who enjoys both troubleshooting complex issues and driving service improvement.

• Support and maintain VMware vSphere environments (ESXi, vCenter).
• Perform patching, upgrades, performance monitoring, and capacity management.
• Assist with infrastructure refresh and hybrid cloud initiatives.
• Support business continuity and disaster recovery testing.
• Administer and troubleshoot Citrix Virtual Apps and Desktops.
• Manage machine catalogues, delivery groups, policies, and gold images.
• Resolve session performance, login, and profile issues.
• Support platform optimisation and lifecycle upgrades.
• Configure and support Microsoft Intune Package/deploy applications (Win32/MSI).
• Manage Windows Autopilot builds and laptop provisioning.
• Implement compliance policies, security baselines and Manage Windows Update for Business policies.
• Support secure BYOD and mobile device enrolment.
• Support hybrid identity and Microsoft 365 integrations.
• Contribute to cloud-first and modern workplace initiatives.
• Implement endpoint hardening aligned with Cyber Essentials standards.
• Assist with audit evidence and governance documentation.
• Act as escalation point for 1st Line support.
• Manage incidents, service requests, and problem records in line with ITIL.
• Perform root cause analysis and implement preventative fixes.
• Maintain accurate documentation and technical standards.

• Proven 2nd Line Infrastructure experience (ideally within Local Government or Public Sector).
• Strong hands-on expertise in:

• Citrix Virtual Apps and Desktops
• Microsoft Intune
• Windows Autopilot
• VMware vSphere

• Experience supporting hybrid Azure environments.
• Microsoft / Citrix / VMware certifications.
• ITIL Foundation.
• Experience in regulated or compliance-driven environments.

• Opportunity to support meaningful public services.
• Involvement in both transformation and BAU operations.
• Hybrid working.
• Structured progression within a Local Authority framework.
• Pension scheme and public sector benefits.

This role offers the best of both worlds — maintaining critical services that support frontline council operations while helping shape a more secure, modern, and cloud-enabled future IT estate.

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role. Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.