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For Companies At a Glance
- Tasks: Engage with residents, manage tenancies, and improve community living standards.
- Company: Join Croydon Council, dedicated to enhancing local communities.
- Benefits: Enjoy a competitive salary, generous leave, and a supportive work environment.
- Why this job: Make a real difference in people's lives while building strong community relationships.
- Qualifications: Experience in social housing and excellent communication skills required.
- Other info: Flexible working options and a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Salary range: Grade 9 £42,060 - £43,680 p.a. plus fantastic benefits
Contract: Permanent (Multiple)
Hours of work: Full-Time/Part-Time
Location: Croydon
Make a difference in Croydon’s communities. At Croydon Council, we are committed to delivering high-quality, customer-focused housing management services that put our residents first. As a Housing Officer, you will be the face of the Council in your patch, working directly with tenants to make sure they have homes they are happy in, feel safe, and can access the services they need.
Role Overview
You will act as the main point of contact for residents, providing advice, support, and enforcement of tenancy agreements. Your role is pivotal in improving resident satisfaction, building trust, and ensuring that residents have a home they are happy in.
Key Responsibilities
- Resident Engagement: Visit all new tenants in their homes to explain tenancy conditions and identify any vulnerabilities or additional needs. Ensure regular communication and engagement with residents through estate inspections, customer surgeries, and home visits.
- Tenancy Management: Manage a variety of tenancy-related matters, including succession, assignment, discretionary re-housing, and management transfers. Take action on issues such as anti-social behaviour, illegal occupation, and breaches of tenancy agreements.
- Estate Management: Conduct regular estate inspections and follow up on issues affecting residents. Identify and recommend estate improvements and work with internal teams to ensure a coordinated approach to estate management.
- Supporting Vulnerable Tenants: Work closely with vulnerable tenants to ensure their needs are met, making referrals to support services as necessary.
- Legal and Enforcement Actions: Prepare and serve legal notices, including Notices Seeking Possession and Notices to Quit. Prepare cases for court, draft witness statements, and represent the council in legal proceedings.
About You
- Experience: Proven experience in managing complex tenancy issues within a social housing context.
- Skills: Excellent communication and problem-solving skills, with a commitment to addressing resident concerns.
- Knowledge: Thorough understanding of housing and anti-social behaviour legislation.
- Attributes: A proactive, adaptable, and resilient individual who is committed to continuous improvement and delivering positive outcomes for residents. Demonstrates a strong commitment to equalities, diversity, and inclusion.
Why Croydon Council
You’ll be part of a dedicated housing team that works together to improve services and outcomes for Croydon residents. We are passionate about our staff and in return we will provide a rewarding career with a commitment to investing in you.
- Inclusive Culture: Join a team that values diversity and is committed to creating a supportive work environment where all staff can thrive.
- Career Development: We invest in our staff and support their development.
- Generous Benefits Package: Enjoy a comprehensive benefits package, including a Local Government Pension Scheme with an average employer contribution of 20%, up to 31 days of annual leave (eligibility criteria apply) in addition to Bank Holidays and option to purchase more, a commitment to your well-being and work-life balance with access to the confidential and free Employee Assistance Programme 24/7.
- Family Friendly provisions: Generous maternity leave and family leave provisions.
- Work Life Balance: Options for flexible and agile working options in line with service demand.
- Make a Difference: Be part of a council that is dedicated to improving the lives of its residents through effective and compassionate housing management.
At Croydon relationships matter and we are about strong partnerships and working together to make lasting positive change.
Application Details
Application Closing Date: 9th Feb 2026
Assessment Centres: Week Commencing 26th February and 27th February 2026
Equal Opportunities Statement
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. We guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.
About Us
Croydon Council’s priorities include balancing its books, listening to residents, and delivering good sustainable services.
- Get a grip on the finances and make the council financially sustainable.
- Become a council which listens to, respects and works in partnership with Croydon’s diverse communities and businesses.
- Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith sectors.
- Ensure good governance is embedded and adopt best practice.
- Develop our workforce to deliver in a manner that respects the diversity of our communities.
Key Business Plan Outcomes
- Croydon is a place of opportunity for business, earning and learning.
- Children and young people in Croydon have the chance to thrive, learn and fulfil their potential.
- Croydon is a cleaner, safer and healthier place, a borough we’re proud to call home.
- People can lead healthier and independent lives for longer.
Croydon Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. The successful candidate will be subject to a DBS check, if the role requires one.
Housing Officer employer: Croydon Council
Contact Detail:
Croydon Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Croydon Council. Check out their website and social media to understand their values and how they engage with the community. This will help you tailor your responses and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to housing management and resident engagement. Think about your past experiences and how they relate to the role of a Housing Officer. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Show your passion for community work! During the interview, share specific examples of how you've positively impacted residents in previous roles. Highlight your problem-solving skills and commitment to supporting vulnerable tenants, as these are key aspects of the Housing Officer position.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Express your appreciation for the opportunity to interview and reiterate your enthusiasm for the role. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Housing Officer role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills; give examples of how you've used them in past roles. Whether it's managing tenancy issues or engaging with residents, we want to see how you’ve made a difference!
Be Personable: As a Housing Officer, communication is key! Write your application in a friendly tone that reflects your ability to connect with residents. We’re looking for someone who can build trust and rapport.
Apply Through Our Website: For the best chance of success, make sure to apply through our official website. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Croydon Council
✨Know Your Stuff
Before the interview, make sure you brush up on housing legislation and tenancy management. Familiarise yourself with the specific challenges faced by residents in Croydon, as this will show your commitment to understanding their needs.
✨Showcase Your Communication Skills
As a Housing Officer, you'll be the face of the Council. Practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios you might encounter with tenants to demonstrate your problem-solving abilities during the interview.
✨Demonstrate Empathy and Understanding
Highlight your experience working with vulnerable tenants. Share specific examples of how you've supported individuals in similar situations, showcasing your ability to build trust and rapport with residents.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics and the Council's approach to resident engagement. This not only shows your interest in the role but also helps you gauge if the environment aligns with your values and work style.
