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- Tasks: Support residents at risk of homelessness with tailored advice and solutions.
- Company: Join Croydon, a diverse borough committed to sustainable housing solutions.
- Benefits: Enjoy flexible working, generous leave, and a supportive development environment.
- Why this job: Make a real difference in people's lives while working in a compassionate team.
- Qualifications: Knowledge of housing law and experience in customer-focused services are essential.
- Other info: Be part of a council that values collaboration and positive change.
The predicted salary is between 36000 - 60000 £ per year.
Homelessness Intervention and Prevention Officers – Grade 9 (£42,060 to £43,680)
Help us prevent homelessness and make a real difference in Croydon
Croydon is one of London’s largest and most diverse boroughs. With a thriving community and a growing demand for housing services, we are committed to supporting residents in crisis and providing sustainable housing solutions. We’re looking for a passionate and proactive Homeless Intervention and Prevention Officer to join our dedicated Housing Needs Service. You will play a vital role in preventing homelessness, supporting vulnerable households, and delivering positive housing outcomes for Croydon’s residents.
What you’ll be doing:
- Acting as the first point of contact for residents at risk of homelessness.
- Providing tailored housing advice, support, and sustainable solutions to prevent homelessness.
- Developing personalised housing plans and working with multiple agencies to deliver long-term results.
- Carrying out homelessness assessments and making legally sound decisions under housing legislation.
- Using innovative tools and prevention funds to help residents stay in their homes.
- Collaborating with internal teams, landlords, and external partners to provide effective housing pathways.
About you:
We are looking for someone with:
Strong knowledge of homelessness legislation, prevention initiatives, and housing law.
Experience in housing, homelessness prevention, or a related customer-focused service.
The ability to manage complex caseloads in a fast-paced, target-driven environment.
Excellent negotiation, problem-solving, and communication skills.
Ability to support residents in challenging situations.
We are passionate about our staff and in return we will provide a rewarding career with a commitment to investing in you.
- Inclusive Culture: Join a team that values diversity and is committed to creating a supportive work environment where all staff can thrive.
- Career Development: We invest in our staff and support their development.
- Generous Benefits Package: Enjoy a comprehensive benefits package, including a Local Government Pension Scheme with an average employer contribution of 20%, up to 31 days of annual leave (eligibility criteria apply) in addition to Bank Holidays and option to purchase more, a commitment to your well-being and work-life balance with access to the confidential and free Employee Assistance Programme 24/7.
- Family Friendly provisions: Generous maternity leave and family leave provisions
- Work Life Balance: Options for flexible and agile working options in line with service demand
- Make a Difference: Be part of a council that is dedicated to improving the lives of its residents through effective and compassionate housing management.At Croydon relationships matter and we are about strong partnerships and working together to make lasting positive change
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. We guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.
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Homelessness Intervention and Prevention Officers employer: Croydon Council
Contact Detail:
Croydon Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homelessness Intervention and Prevention Officers
✨Tip Number 1
Familiarise yourself with the specific homelessness legislation and prevention initiatives relevant to Croydon. Understanding local policies will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals already working in housing services or related fields. Attend local community events or workshops to connect with others who share your passion for preventing homelessness, as these connections can provide valuable insights and potential referrals.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully supported vulnerable individuals or managed complex cases. Highlighting your problem-solving skills and ability to work under pressure will set you apart from other candidates.
✨Tip Number 4
Research StudySmarter and our values, particularly our commitment to compassionate housing management. Tailoring your approach to align with our mission will show that you're not just looking for a job, but are genuinely interested in making a difference in the community.
We think you need these skills to ace Homelessness Intervention and Prevention Officers
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Homelessness Intervention and Prevention Officer position. Tailor your application to highlight how your skills and experiences align with these needs.
Highlight Relevant Experience: Emphasise any previous experience in housing, homelessness prevention, or customer-focused services. Use specific examples to demonstrate your knowledge of homelessness legislation and your ability to manage complex cases.
Showcase Your Skills: Clearly outline your negotiation, problem-solving, and communication skills in your application. Provide examples of how you've successfully supported individuals in challenging situations, as this is crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for helping vulnerable households and your commitment to making a difference in the community. Make sure to connect your personal values with the mission of Croydon’s Housing Needs Service.
How to prepare for a job interview at Croydon Council
✨Know Your Legislation
Familiarise yourself with homelessness legislation and housing law. Be prepared to discuss specific laws and how they apply to the role, as this knowledge is crucial for making legally sound decisions.
✨Showcase Your Experience
Highlight your previous experience in housing or customer-focused services. Use examples that demonstrate your ability to manage complex cases and support vulnerable individuals effectively.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you successfully resolved challenging situations. Emphasise your negotiation and communication skills, as these are vital for collaborating with residents and external partners.
✨Express Your Passion
Convey your genuine passion for helping those at risk of homelessness. Share your motivation for wanting to make a difference in the community and how you align with Croydon's values of compassion and partnership.