At a Glance
- Tasks: Support customers in debt recovery, negotiate payment plans, and de-escalate conflicts.
- Company: Croydon Council, dedicated to community support and wellbeing.
- Benefits: Hybrid working options, training provided, and a focus on employee wellbeing.
- Other info: Join a supportive team in a high-pressure, rewarding environment.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Experience in customer service or debt recovery is a plus, but mindset matters most.
The predicted salary is between 30000 - 40000 £ per year.
Croydon Council is seeking a resilient, empathetic frontline role in debt recovery.
You will handle distressed customers, de-escalate conflict, and negotiate sustainable payment plans while protecting public funds.
Training on Council Tax legislation and systems is provided, and you’ll work in a high-pressure, customer-facing environment with hybrid working options and a strong commitment to wellbeing.
Previous debt recovery or frontline customer service experience is preferred, but mindset and
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Frontline Council Tax & Rates Recovery Officer employer: Croydon Council
Croydon Council is an excellent employer, offering a supportive work environment where compassion and community service are at the forefront. As a Resource Officer at the South London Coroner’s Court, you will not only play a vital role in assisting bereaved families but also benefit from flexible working options and opportunities for professional growth within a diverse and inclusive team. The council values its employees, providing a meaningful career path in public service that truly makes a difference in people's lives.
