At a Glance
- Tasks: Support planning applications and enhance digital capabilities for Croydon residents.
- Company: Join Croydon Council, committed to serving diverse communities.
- Benefits: Competitive salary, flexible working, and comprehensive training opportunities.
- Other info: Inclusive workplace with opportunities for career growth.
- Why this job: Make a real impact in your community while developing your skills.
- Qualifications: Experience with IT systems and strong communication skills required.
The predicted salary is between 43680 - 45750 £ per year.
Salary range: Grade £43,680 - £45,750 p.a. plus fantastic benefits.
Contract: Permanent.
Hours of work: 36 hours per week.
Location: Croydon.
Croydon Council’s Development Management Service is responsible for the full range of planning applications and consents, appeals, and enforcement investigations. We are seeking a Deputy Team Leader to join our Technical Support Team and support the planning service. This role is pivotal in supporting our service as we enhance our digital capabilities to better serve Croydon residents and businesses.
As our Technical Support Deputy Team Leader, you will play an important role in ensuring planning applications are processed efficiently, records are maintained accurately, and our systems operate effectively. You will assist the Team Leader in managing team members and ensuring a high‑performing, customer‑focussed service. The council’s flexible working policy requires office presence 3 days a week for full‑time management roles. We are willing to consider full‑time, part‑time and flexible working. If applying for part‑time working, please specify this within your application.
Key Responsibilities
- Support the validation and processing of planning applications using our specialist IT system: IDOX Uniform
- Maintain accurate customer records and archive systems in accordance with departmental procedures
- Assist with technical queries from colleagues and customers
- Contribute to service development initiatives and team meetings, and identify opportunities to improve efficiency
- Provide support for key meetings, hearings and events, including appeal hearings
- Ensure that CIL notices are processed in a timely manner
- Prepare notices and reports ahead of Planning Committee meetings
- Assist with data collection and analysis, including statutory returns to government
About You
The ideal candidate will have:
- Experience working in an office environment with case management IT systems
- Strong general IT skills including proficiency in Windows, processing and email
- The ability to read and scale drawings
- Excellent attention to detail and organisational skills
- Strong written and verbal communication abilities
- A methodical approach with the ability to prioritise tasks effectively
- Customer service focus with a helpful and confident manner
- The ability to work well under pressure while maintaining accuracy
Knowledge of planning legislation, local government operations, and experience with planning‑related systems (IDOX Uniform) would be advantageous.
What We Offer
- Competitive salary and local government pension scheme
- Flexible working arrangements
- Comprehensive training and development opportunities
- The chance to contribute to significant improvements in how we serve our community
- Being part of an inclusive and diverse workplace that values your contribution
About Us
Croydon Council is committed to equality of opportunity in employment and service delivery. We welcome applications from all backgrounds and communities.
Equal Opportunities Statement
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role. Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.
If you would like to apply, please include a supporting statement which clearly demonstrates how you meet all of the criteria within the job description. Please apply by midnight on 22nd February 2026. Shortlisted candidates are expected to be invited to an interview between 2nd and 13th March 2026. If you would like to have an informal chat about the role, please contact Evelyn Gilder, Technical Support Leader: Evelyn.Gilder@croydon.gov.uk.
Deputy Team Leader - Technical Support, Development Manager employer: Croydon Council
Croydon Council is an excellent employer, offering a competitive salary and a local government pension scheme alongside flexible working arrangements that cater to diverse needs. With a strong commitment to employee development and an inclusive work culture, staff have the opportunity to contribute meaningfully to community improvements while enjoying comprehensive training and support in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Team Leader - Technical Support, Development Manager
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We think you need these skills to ace Deputy Team Leader - Technical Support, Development Manager
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Croydon Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Croydon Council
✨Get to Know Public Sector Values
Before your interview with Croydon Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Croydon Council.
