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- Tasks: Support planning applications and enhance digital capabilities for Croydon residents.
- Company: Join Croydon Council, committed to serving diverse communities.
- Benefits: Competitive salary, flexible working, and comprehensive training opportunities.
- Why this job: Make a real impact in your community while developing your skills.
- Qualifications: Experience with IT systems and strong communication skills required.
- Other info: Inclusive workplace with opportunities for career growth.
The predicted salary is between 43680 - 45750 £ per year.
Salary range: Grade £43,680 - £45,750 p.a. plus fantastic benefits.
Contract: Permanent.
Hours of work: 36 hours per week.
Location: Croydon.
Croydon Council’s Development Management Service is responsible for the full range of planning applications and consents, appeals, and enforcement investigations. We are seeking a Deputy Team Leader to join our Technical Support Team and support the planning service. This role is pivotal in supporting our service as we enhance our digital capabilities to better serve Croydon residents and businesses.
As our Technical Support Deputy Team Leader, you will play an important role in ensuring planning applications are processed efficiently, records are maintained accurately, and our systems operate effectively. You will assist the Team Leader in managing team members and ensuring a high‑performing, customer‑focussed service. The council’s flexible working policy requires office presence 3 days a week for full‑time management roles. We are willing to consider full‑time, part‑time and flexible working. If applying for part‑time working, please specify this within your application.
Key Responsibilities
- Support the validation and processing of planning applications using our specialist IT system: IDOX Uniform
- Maintain accurate customer records and archive systems in accordance with departmental procedures
- Assist with technical queries from colleagues and customers
- Contribute to service development initiatives and team meetings, and identify opportunities to improve efficiency
- Provide support for key meetings, hearings and events, including appeal hearings
- Ensure that CIL notices are processed in a timely manner
- Prepare notices and reports ahead of Planning Committee meetings
- Assist with data collection and analysis, including statutory returns to government
About You
The ideal candidate will have:
- Experience working in an office environment with case management IT systems
- Strong general IT skills including proficiency in Windows, processing and email
- The ability to read and scale drawings
- Excellent attention to detail and organisational skills
- Strong written and verbal communication abilities
- A methodical approach with the ability to prioritise tasks effectively
- Customer service focus with a helpful and confident manner
- The ability to work well under pressure while maintaining accuracy
Knowledge of planning legislation, local government operations, and experience with planning‑related systems (IDOX Uniform) would be advantageous.
What We Offer
- Competitive salary and local government pension scheme
- Flexible working arrangements
- Comprehensive training and development opportunities
- The chance to contribute to significant improvements in how we serve our community
- Being part of an inclusive and diverse workplace that values your contribution
About Us
Croydon Council is committed to equality of opportunity in employment and service delivery. We welcome applications from all backgrounds and communities.
Equal Opportunities Statement
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role. Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.
If you would like to apply, please include a supporting statement which clearly demonstrates how you meet all of the criteria within the job description. Please apply by midnight on 22nd February 2026. Shortlisted candidates are expected to be invited to an interview between 2nd and 13th March 2026. If you would like to have an informal chat about the role, please contact Evelyn Gilder, Technical Support Leader: Evelyn.Gilder@croydon.gov.uk.
Deputy Team Leader - Technical Support, Development Manager employer: Croydon Council
Contact Detail:
Croydon Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Team Leader - Technical Support, Development Manager
✨Tip Number 1
Get to know the company! Research Croydon Council and their Development Management Service. Understanding their values and priorities will help you tailor your approach during interviews and show that you're genuinely interested in contributing to their goals.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to planning and development. This can give you insider knowledge about the team culture and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 3
Prepare for the interview by practising common questions related to technical support and planning processes. Think about how your skills align with the role's requirements, especially around customer service and IT systems like IDOX Uniform. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can leave a lasting impression. Plus, it shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Deputy Team Leader - Technical Support, Development Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Deputy Team Leader. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Communication Skills: Since strong written communication is key for this role, ensure your application is clear and concise. Avoid jargon and keep it professional yet approachable – we want to see your personality shine through!
Highlight Relevant Experience: Don’t forget to mention any experience you have with case management IT systems or planning legislation. This will help us see how you can hit the ground running in our Technical Support Team.
Follow the Application Instructions: Be sure to include a supporting statement that clearly demonstrates how you meet all the criteria in the job description. We love it when candidates follow instructions, so make it easy for us to see why you're a great fit!
How to prepare for a job interview at Croydon Council
✨Know Your Stuff
Make sure you brush up on your knowledge of planning legislation and local government operations. Familiarise yourself with IDOX Uniform, as this will be crucial for the role. Being able to discuss how you've used similar systems in the past can really set you apart.
✨Showcase Your Customer Service Skills
As a Deputy Team Leader, you'll need to demonstrate a strong customer service focus. Prepare examples of how you've handled technical queries or resolved issues in previous roles. This will show that you're not just about the technical side but also care about the people you serve.
✨Be Organised and Detail-Oriented
Highlight your organisational skills and attention to detail during the interview. You might be asked about how you manage multiple tasks or ensure accuracy in record-keeping. Have specific examples ready to illustrate your methodical approach.
✨Engage in the Conversation
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, service development initiatives, and how the council is enhancing its digital capabilities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
