CTS Passenger Assistant (SEN) X2, Grade 2 £27,729- £28,521 pro rata

CTS Passenger Assistant – 1 post (permanent contract – 20 hours per weeksplit shift working pattern)

Please note that the above salary is based on a full time role, however this is a term time only position and therefore the actual salary will be based on term time/part time hours. (£13,631 – £14,020)

Candidates should be able to demonstrate the following:

· Experience of working with vulnerable people, children with Special Educational Needs, and people with disabilities in a caring and understanding manner.

· Experience of working in a passenger care environment.

· Ability to support Service Users into and out of the vehicle and where wheelchairs are involved to be fully conversant with the operation and safety arrangements for wheelchairs where necessary.

· Ability to act effectively to diffuse any difficult situations on the vehicles and to write brief notes/reports on incidents.

· Ability to liaise over day-to-day concerns between home and school with tact and diplomacy,

· Clear verbal and written communication skills and ability to maintain written records including recording passenger complaints.

Special conditions for all roles:

· Ability to work flexibly within the services core hours and outside of normal office hours within a rota.

· Enhanced DBS Disclosure required.

· Requirement to wear a uniform whilst undertaking duties.

For further information candidates should contact Daniel Robinson – Croydon Transport Services Manager

Daniel.Robinson1@croydon.gov.uk

To view the role profile, please click here

Closing date: Thursday 12th June 2025 at 23:59pm

Disclaimer

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. We will be pleased to consider applications from candidates seeking flexible working arrangements. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. The Successful candidate will be subject to an Enhanced DBS check which allows them to work with children.

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