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- Tasks: Lead the responsive repairs service and manage a large operational team.
- Company: Join Croydon Housing, a leader in inclusive employment.
- Benefits: Generous benefits, including a strong pension scheme and up to 31 days annual leave.
- Why this job: Make a real difference in residents' lives through impactful service improvements.
- Qualifications: Experience in repairs management and strong leadership skills required.
- Other info: Supportive culture focused on diversity and career development.
The predicted salary is between 56600 - 58000 £ per year.
Salary range: Grade 17 £66,378- £68,784 p.a. plus fantastic benefits
Contract: Permanent
Hours of work: 36 hours per week
Location: Croydon
Are you an experienced repairs or property maintenance leader who knows how to run high volume services, manage contractors, and keep residents at the heart of delivery? We’re looking for a Repairs Operations Manager to lead the operational delivery of Croydon’s responsive repairs service. This is a senior role with real impact improving service quality, driving performance, and ensuring residents receive a reliable, professional repairs service.
You’ll lead a large operational team, work closely with contractors and internal partners, and take accountability for performance, quality, cost control and customer experience across the repairs service.
About the Role
- Lead the day-to-day operation of the responsive repairs service across the borough
- Manage and develop Repairs Area Managers and senior operational staff
- Oversee contractor performance, quality of work, KPIs and customer satisfaction
- Ensure a strong focus on service quality, inspections and learning from complaints
- Use performance data and customer insight to drive continuous improvement
- Work closely with Tenancy, Customer Services, Building Safety, Finance and Legal teams
- Manage budgets and ensure strong financial control and value for money
- Ensure repairs are delivered safely and in line with Health & Safety and CDM regulations
- Lead the service response to complex repairs and escalations
- Deputise for senior managers when needed
Who We’re Looking For
- Has strong experience leading responsive repairs or property maintenance services
- Has solid technical knowledge of building construction and health & safety
- Is confident managing contractors and challenging poor performance
- Can lead large teams and manage performance, wellbeing and development
- Is comfortable working with data, budgets and performance targets
- Communicates clearly with residents, colleagues, contractors and senior stakeholders
- Can make sound operational and financial decisions under pressure
- Has a collaborative approach and enjoys improving services
Why Join Croydon Housing?
Play a key leadership role in improving a high-profile repairs service and make a real visible difference.
Our benefits include:
- Inclusive Culture: Join a team that values diversity and is committed to creating a supportive work environment where all staff can thrive.
- Career Development: We invest in our staff and support their development.
- Generous Benefits Package: Enjoy a comprehensive benefits package, including a Local Government Pension Scheme with an average employer contribution of 20%, up to 31 days of annual leave (eligibility criteria apply).
Repairs Operations Manager in Croydon employer: Croydon Council
Contact Detail:
Croydon Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Operations Manager in Croydon
✨Tip Number 1
Network like a pro! Reach out to your connections in the repairs and property maintenance sector. Attend industry events or join relevant online groups to meet potential employers and learn about job openings before they hit the market.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to repairs and customer service, so you can showcase how your experience aligns with their goals. We want you to shine!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to managing teams and contractors. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Repairs Operations Manager in Croydon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Repairs Operations Manager role. Highlight your experience in leading repairs or property maintenance services, and don’t forget to mention any relevant technical knowledge you have!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've improved service quality or managed teams effectively in the past.
Showcase Your Data Skills: Since this role involves working with performance data and budgets, be sure to mention any experience you have in these areas. We want to see how you’ve used data to drive improvements in your previous roles!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Croydon Council
✨Know Your Stuff
Make sure you brush up on your technical knowledge of building construction and health & safety regulations. Being able to discuss these topics confidently will show that you're not just a leader, but also someone who understands the nitty-gritty of repairs operations.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led large teams in the past. Think about specific challenges you faced, how you managed performance and wellbeing, and the outcomes. This will demonstrate your capability to lead the operational delivery effectively.
✨Data is Your Friend
Familiarise yourself with performance data and customer insights relevant to repairs services. Be ready to discuss how you've used data to drive improvements in previous roles. This shows that you can make informed decisions and enhance service quality.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. You’ll need to communicate with residents, contractors, and senior stakeholders, so being able to convey your ideas effectively is crucial. Consider doing mock interviews to refine your communication skills.